Frequently Asked Questions

 

Q: How are Tervis Tumblers Different From Other Insulated Drinkware?
A: Our tumblers’ unique, double-wall construction, combined with Tervis’ high-tech ultrasonic sealing process, creates drinkware that literally keeps cold drinks colder and hot drinks hotter for longer. Additionally, condensation is virtually eliminated, so there are no rings left on furniture. Tervis Tumblers are so durable, they are dishwasher, microwave, and freezer-safe, and come with a lifetime guarantee since 1946.

Q: What is the artwork inside the tumbler made of?
A: The majority of our emblems are embroidered emblems that are custom-made to include up to seven colors. We can also produce artwork as custom vinyl graphics, sublimated emblems or custom wraps.

Q: How long does it take to produce a custom order?
A: From the date we receive your order and your artwork, it takes four to six weeks to create your customized Tervis Tumblers with embroidered emblems; only two to three weeks for vinyl graphics.   Please call your Tervis sales representative for current lead times.

Q: What's the preferred method of receiving artwork from customers?
A: Emailing your files to custom@tervis.com is the fastest, most efficient method. Accepted file formats include: Tajima files with a .DST extension, Freehand (FH5, FH7, FH8, FH9), Adobe Illustrator, through CS3 (AI/EPS), GIF, JPEG, TIFF, and BMP. If you use CorelDraw, please convert sketches to a JPEG file with at least 200 dpi resolution. Be sure to supply PMS/Pantone color numbers if available.  PMS color match available at no additional charge.

Q: Will I see a proof of my artwork before my order is produced?
A: Yes. Our art department will email you a digital proof of your emblem or graphic within approximately five working days after Tervis receives your artwork.  Tervis requires your written approval before we can proceed with your order production.

Q: Can I get a tumbler sample with my emblem or graphic?
A: Samples are available for a minimum charge. Please call 1-866-392-1963 for details.

Q: Is there a minimum order requirement?
A: Minimum orders vary by artwork design.
  • Embroidered and dye-sublimated emblems require a minimum order of 100 pieces. Should you need less tumblers in your initial order, you can purchase the minimum pieces upfront and Tervis will gladly store the balance of your inventory (must be at least 25 pieces) free of charge, until you place your next tumbler order. 
  • Vinyl decals require a minimum order of 25 pieces (Additional set-up fees apply for orders under 50 pieces). 
  • Custom wraps require a minimum order of 1500 pieces and all custom wrap tumblers must be ordered at once, as Tervis does not store wrap inventory.
Q: Can I supply my own artwork to be inserted into the tumblers?
A: Yes, provided that your artwork meets our size specifications. Photographs and business cards are popular customer-supplied materials. You can ship them to Tervis and our factory will permanently seal them inside your tumblers.  Please contact your Tervis sales representative for additional information and size specifications on supplied insert requirements. 

Q: What payment terms does Tervis accept?
A: Tervis Tumbler invites customers to fill out a credit application to set up payment terms. Large orders may require a 50 percent deposit. We also accept payment via check, American Express, MasterCard, Visa, or Discover without valid credit application. Prepayment of order is required prior to shipment if credit terms are not approved.

Home  |  Products & Accessories |  How It Works |  Pricing |  Tradeshow Schedule |  FAQs