Customer Support

Home : customer support : Replacement policy : My tumbler has a defect or is damaged; can I return it?

My tumbler has a defect or is damaged; can I return it?

Print

Tervis will replace all products (except accessories) that Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced. Click here for full details

Contact Us

  • Email us

    We do our very best to reply to emails within one business day.

  • Call us

    (866) 886 2537

  • Live Chat

    Chat with one of our representatives now!

  • Address

    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

Customer service hours (ET)
Monday-Friday: 8 a.m. - 8 p.m.