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Does Tervis guarantee its products?


We will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced. Click here for full details.

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November phone & chat hours (ET)

Wed., Nov. 25: 8 a.m. - 3 p.m.
Thurs., Nov. 26: Closed 
Fri., Nov. 27: Closed 
Sat., Nov. 28: Closed 
Sun., Nov. 29: Closed 
Mon., Nov. 30: 8 a.m. - 11 p.m. 

December phone & chat hours (ET)

Monday-Friday: 8 a.m. - 11 p.m. 
Thurs., Dec. 24: Closed
Fri., Dec. 25: Closed 
Thurs., Dec. 31: Closed
Fri., Jan. 1: Closed