Customer Support

Home : customer support : Returns & Exchanges Policy : Is it possible to return or exchange my order?

Is it possible to return or exchange my order?

Print

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax; shipping charges will not be refunded. Non-defective items must be returned in new and unused condition along with their original packing materials.

Note: Due to a company-wide business system upgrade, we are experiencing delays in processing all orders at this time. Currently, we are processing orders that were received on May 19th.  During the upgrade, processing returns could take up to 10 weeks. We apologize for any inconvenience this may cause and appreciate your patience during this time. 

Mail-in returns should be mailed to:

Tervis Tumbler Company
Attn: Returns 201
Triple Diamond Blvd
North Venice, FL 34275

If your order originally received free shipping because it met the offer requirements, but will no longer qualify after we receive the returned item(s), Tervis will refund the sale price of the returned item minus the cost of the shipping charge as valued at the new order subtotal. Please Note: Personalized & customized items are non-refundable.

Contact Us

  • Email us

    We do our very best to reply to emails within one business day.

  • Call us

    (866) 886 2537

  • Live Chat

    Chat with one of our representatives now!

  • Address

    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

Customer service hours (ET)
Monday-Friday: 8 a.m. - 8 p.m.