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Is it possible to return or exchange my order?


You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax; shipping charges will not be refunded. Non-defective items must be returned in new and unused condition along with their original packing materials. Mail-in returns will be processed within 30 days of receipt and should be mailed to: Tervis Tumbler Company Attn: Returns 201 Triple Diamond Blvd North Venice, FL 34275 If your order originally received free shipping because it met the offer requirements, but will no longer qualify after we receive the returned item(s), Tervis will refund the sale price of the returned item minus the cost of the shipping charge as valued at the new order subtotal. Please Note: Personalized & customized items are non-refundable.

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    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

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Monday-Thursday: 8 a.m. - 8 p.m. 
Friday: 8 a.m. - 5 p.m.