*Note: Once items have been received and verified as defective, a coupon for the value of items returned will be emailed within 15-20 business days to the email address provided. Once you have received the coupon, return to Tervis.com to place your order for new tumblers. This coupon is valid for one time use on Tervis.com only and may not be used in any retail or Tervis store location. If coupon is redeemed for any value less than the total coupon amount, that amount will be lost. Once order is placed, return to Tervis.com to check the status of your order by clicking “Order Status” from the “Support” link at the top of the site.