Things to Know

  • Please check the bottom of your product for the Tervis logo.
  • Accessories including lids (except sippy cup & water bottle lids), straws and handles cannot be returned.
  • Once items have been received and verified as defective, a coupon for the value of items returned will be emailed within 15-20 business days to the email address provided. If you are requesting the reuse of the returned design as replacement, your order will be shipped within 15-20 business days upon receipt and processing of returned items.
  • “Reuse Design” is a great option to revive an older out-of-print design. If Reuse Design is selected as your return option and we do not currently offer the design on tervis.com, we will attempt to extract your current emblem (patch) or wrap from the tumbler you send in and reinstall it into a brand-new tumbler. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to reuse it so you can get back to enjoying your favorite Tervis drinkware. Please note if the design you ask to be reused is currently offered on tervis.com or we cannot reuse the design you send in, a coupon for the value of that emblem or wrap will be sent to the email provided.
  • Once you have received the coupon, return to Tervis.com to place your order for new tumblers. Please note that this coupon is valid for one time use on Tervis.com only and may not be used in any retail or Tervis store location. If coupon is redeemed for any value less than the total coupon amount, that amount will be lost.
  • Selection for replacement tumblers is limited to selection on Tervis.com at time order is placed.
  • You can return up to 6 tumblers per day for replacement under the guarantee replacement policy at one of our Official Tervis Stores.