Things to Know

  • Please check the bottom of your product for the Tervis logo.
  • Accessories cannot be returned.
  • Once items have been received and verified as defective, a coupon for the value of items returned will be emailed within 10-12 business days to the email address provided. If you are requesting the reuse of the returned design as replacement, your order will be shipped within 10-12 business days upon receipt and processing of returned items.
  • Once you have received the coupon, return to Tervis.com to place your order for new tumblers. Please note that this coupon is valid for one time use on Tervis.com only and may not be used in any retail or Tervis store location. If coupon is redeemed for any value less than the total coupon amount, that amount will be lost.
  • Selection for replacement tumblers is limited to selection on Tervis.com at time order is placed.
  • You can return up to 6 tumblers per day for replacement under the guarantee replacement policy at one of our Official Tervis Stores.