1. I’ve found the perfect set of Tervis Tumblers in your on-line catalog and I’m ready to order. When will they be shipped?

2. I know Tervis Tumblers are tough, but what are they made of?

3. Why have Tervis Tumblers been so popular for so long?

4. I enjoy a cool drink by the pool. Are Tervis Tumblers safe for outdoor use?

5. What makes Tervis Tumblers different from cut-rate look-alikes?

6. With so many imitations out there, how can I tell if I have a genuine Tervis Tumbler?

7. It seems Tervis Tumblers have been around forever. When were they invented, and what does the name mean?

8. I’ve heard you can customize Tervis Tumblers with my favorite motif. Can I just get plain Tervis Tumblers too?

9. I love my Tervis Tumbler, but what about when I take my drink on the go?

10. Can I wash my Tervis Tumblers in the dishwasher? Can I use them in the microwave? How about the freezer?

11. What if I need to return my order?

12. You say that Tervis Tumblers are “Guaranteed for life” with a “Free Lifetime Replacement Policy.” What exactly does that mean?

13. My Tervis Tumbler is defective. How do I replace it under your lifetime guarantee?

14. How can I contact Tervis Tumbler with questions, to choose or create a motif, or to place an order?

15. I live outside of the Continental United States. Why can't I order Tervis Tumbler products through this website?

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1. Q: I’ve found the perfect set of Tervis Tumblers in your on-line catalog and I’m ready to order. When will they be shipped?
   A: Orders are processed and shipped from the State of Florida, USA, Monday through Friday. Because your purchase is 'made to order', most items are shipped within 5 to 10 business days, although it may take a little bit longer to process personalized and larger orders. Due to the time it takes to make your cups, we do not offer expedited shipping, and suggest you call our Customer Service Department toll free @ 866-886-2537 should you need help in expediting your order.
   
2. Q: I know Tervis Tumblers are tough, but what are they made of?
   A: Tervis Tumblers are made of a space-age polycarbonate, the same amazing materials used in bulletproof shields, airplane windows and even the Space Shuttle! The high-quality polycarbonate that goes into Tervis Tumblers is more than TEN TIMES more impact-resistant than other plastics.
   
3. Q: Why have Tervis Tumblers been so popular for so long?
   A: Tervis invented the insulated tumbler category back in 1946, and has led the way ever since with new products, innovations and styles. But the secret of Tervis Tumblers remains the same – their double-wall insulation keeps hot drinks hot and cold drinks cold by harnessing the amazing insulation properties of air! Because they are so well insulated, Tervis Tumblers don’t sweat like ordinary mugs or glasses – which means they won’t leave condensation rings on your furniture. You may never use coasters again!
   
4. Q: I enjoy a cool drink by the pool. Are Tervis Tumblers safe for outdoor use?
   A: Tervis Tumblers aren’t just safe for outdoor use, they’re perfect for it! Their durable construction makes them virtually shatterproof, and if your Tervis Tumbler accidentally goes in the pool, you won’t have to go diving for it – because Tervis Tumblers float as well! Enjoy them by the pool, on the boat or on the golf course with confidence. With optional travel lids, Tervis Tumblers can go practically anyplace you do!
   
5. Q: What makes Tervis Tumblers different from cut-rate look-alikes?
   A: Simple! Tervis Tumblers are better. That’s because of their quality construction and their amazing lifetime guarantee. You see, unlike less expensive imitators, Tervis Tumblers won’t break, crack or warp with use. Plus, you can customize Tervis Tumblers with your favorite motif. We have hundreds to choose from, or you can even use your own. Try doing that with an imitation!
   
6. Q: With so many imitations out there, how can I tell if I have a genuine Tervis Tumbler?
   A: Like all quality products, just look for the name. All Tervis Tumblers are proudly labeled with the Tervis name on the bottom of each tumbler. If it doesn’t say Tervis, then it’s not a genuine Tervis Tumbler – and it’s not the best!
   
7. Q: It seems Tervis Tumblers have been around forever. When were they invented, and what does the name mean?
   A: Tervis Tumbler invented the insulated tumbler category way back in 1946, an era of innovation and scientific advances that guides Tervis Tumblers’ philosophy to this very day. The two engineers who invented Tervis Tumblers, named Cotter and Davis, combined the last halves of their last names and proudly named their amazing invention Tervis. Dedicated to innovation and customer satisfaction, the principles that guided the creation of Tervis Tumblers still dictate the way we do business.
   
8. Q: I’ve heard you can customize Tervis Tumblers with my favorite motif. Can I just get plain Tervis Tumblers too?
   A: With Tervis Tumblers, the choice is yours. You can select from our hundreds of motifs, from collegiate team logos to our specialized collections that best suit your style. You can even supply your own! They’re perfect for corporate gifts, or for everyday use around the house. Our on-line catalog will show you the many ways you can personalize your Tervis Tumblers, and also tell you how to supply your own artwork. Of course, you can always purchase Tervis Tumblers without any motif at all.
   
9. Q: I love my Tervis Tumbler, but what about when I take my drink on the go?
   A: Tervis Tumbler has you covered – literally! Accessories for Tervis Tumblers include travel lids for all sizes (please check for availability of lids for our 12-oz. and 17-oz. tumblers). We even offer travel lids that make it easy to handle that hot morning coffee behind the wheel, available for our 12-oz., 16-oz., 17-oz. and 24oz tumblers. For the kids, we also have Sipping Lids for our 8-oz. tumblers, which help keep mealtime mess to a minimum!
   
10. Q: Can I wash my Tervis Tumblers in the dishwasher? Can I use them in the microwave? How about the freezer?
    A: Tervis Tumblers are tough enough to handle the dishwasher without warping. We recommend using the upper rack for best results. The tough polycarbonate in Tervis Tumblers can handle any wash cycle you throw at it! Plus, all Tervis Tumblers are freezer-safe, and all tumblers without metallic emblems or logos are microwaveable as well. What would an insulated tumbler be if you couldn’t chill it in the freezer or heat it up in the microwave? An imitation, that’s what!
    
11. Q: What if I need to return my order?
    You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for a full refund. Note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Please note that personalized orders and original/return shipping charges are non-refundable.
    
12. Q: You say that Tervis Tumblers are “Guaranteed for life” with a “Free Lifetime Replacement Policy.” What exactly does that mean?
    A: Exactly what it says! Even in this era of fine print and asterisks, Tervis proudly upholds the guiding principles of our founders, which were laid down in 1946 – when honest, plainspoken people conducted business with a handshake. If your Tervis Tumbler should ever become defective or broken, simply send it to Tervis for immediate, free replacement. No proof or purchase or receipt required – if it says “Tervis” on the bottom, that’s good enough for us. No hassles, no kidding! |
    
13. Q: My Tervis Tumbler is defective. How do I replace it under your lifetime guarantee?
    A: To replace your Tervis Tumbler(s), follow these simple steps:
    1. Pack your tumbler(s) along with a note containing your return shipping address.
    2. Address and mail your package to: Tervis Tumbler Company, 201 Triple Diamond Blvd., North Venice, FL, 34275, Attn: Returns
    3. Allow approximately 3 weeks for your replacement tumbler(s) to arrive.
    
14. Q: How can I contact Tervis Tumbler with questions, to choose or create a motif, or to place an order?
    A: Our friendly, responsive Customer Service Staff will be happy to receive your call Monday through Friday between 8:00 a.m. and 5:00 p.m. Eastern Standard Time. They’ll assist you with any questions you may have about Tervis Tumblers, or take your phone order if you’ve selected the perfect set from our catalog. They can be reached at 866-886-2537.
    
15. Q: I live outside of the Continental United States. Why can't I order Tervis Tumbler products through this website?
    A: Shipping outside the Continental United States can be more restrictive and usually requires additional costs that vary, depending upon the region. Therefore, Tervis can better handle your order when you place it via telephone. Just call us toll-free at 866-886-2537, Monday through Friday between 8:00 a.m. and 5:00 p.m. Eastern Standard Time, and a Customer Service Representative will take care of your order.