Shipping Guide

Free shipping on orders of $49 or more at tervis.com

Ground Shipment Dates

Estimated number of business days from the time your order leaves Tervis. Your estimated date will be shown at checkout.

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Shipping Map

30 Day Returns & Exchanges

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Credit card returns will be processed within 5-7 days of receipt.

  • If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
  • Please Note: Personalized & customized items are non-refundable.

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