Order Status & Tracking
How can I find out the status of or track my online order?
There are several ways to check the status of online orders:
- After placing an order, you will receive an order confirmation email. When that order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Click on that link to receive the estimated delivery date.
- Log in to your Tervis account to see your most recent orders. Click on an order to access its tracking code.
- Visit the Order Status page to look up your order by email address, order number and billing zip code.
- Contact Tervis Customer Care at (866) 886-2537 or firstname.lastname@example.org to receive an estimated delivery date.