Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Please allow 5-7 days for credit to process.

  • If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
  • Please note: Personalized & customized items are non-refundable.

30-day return & exchange form

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275


For information about replacement of a defective product:

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