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Guarantee & Returns

For three generations, we’ve been making high-quality drinkware that lets people enjoy their favorite beverages where they want, doing the things they love. We’re proud to stand behind our products with an industry leading guarantee that has allowed us to become a trusted friend and partner to those seeking personal expression and unmatched performance.

Classic Insulated Lifetime Guarantee

Tervis will replace products from our classic double-walled plastic line of drinkware that we confirm to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced. The Tervis Lifetime Guarantee does not apply to accessories, limited edition products, or to the functionality of software-based products, such as the Tervis Augmented Reality mobile application.

Classic insulated tumblers that we deem to be defective in workmanship will be replaced on a ‘like for like’ basis only, meaning a sports team tumbler will be exchanged for a tumbler of the same size and design.

Products

These products are covered as part of the Classic Insulated Lifetime Guarantee:

  • 16oz Tumbler
  • 24oz Tumbler
  • Water Bottle
  • Mug
  • 10oz Wavy Tumbler
  • My First Tervis™ Sippy Cup
  • Beer Mug
  • 12oz Tumbler
  • Wine Glass
  • Stemless Wine Glass
  • Goblet
  • 8oz Stout Tumbler
  • 16oz Tall Tumbler
  • Collectible
  • Ice Bucket
What's Covered
  • Seal Failure

    The inner wall detaches from outer wall or if there is moisture between the two walls.

  • Cracked

    Cracking around opening or on bottom of drinkware.

  • Decoration Failure

    Decoration has become detached.

  • Heat Distortion

    Drinkware walls are raised and distorted.

  • Film/Fog/Staining

    Tea, citrus or other element has caused a discoloration or stain on the drinkware and can not be removed.

What's Not Covered
  • Wear and Tear

    Tumblers damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced.

  • Limited Edition Products

    e.g., Bowls

  • Outlet Tumblers

    All Outlet Tumblers are marked on the bottom in one of two ways:

    1. Lifetime Guarantee is etched off the bottom of tumbler.

    2. Mark is etched into the bottom of tumbler.

Stainless Steel Limited Guarantee

Tervis stainless steel products will only be replaced if Tervis confirms a lack of thermal performance up to Tervis standards. This guarantee shall apply for a period of five (5) years from the date of manufacture. Stainless items damaged due to improper care, abuse, and normal wear and tear such as chips, dents, fading or peeling, will not be replaced. This Limited Guarantee Policy shall not apply to stainless lids and accessories.

Stainless steel products that Tervis confirms a lack of thermal performance will be replaced with a tumbler of the same size and design.

Products

These products are covered as part of the Stainless Steel Limited Guarantee:

  • 12oz Stainless Steel Tumbler
  • 20oz Stainless Steel Tumbler
  • 30oz Stainless Steel Tumbler
  • 24oz Stainless Steel Water Bottle
What's Covered

Stainless steel tumblers are only eligible for replacement if we confirm a lack of thermal performance.

What's Not Covered

Tumblers damaged due to improper care, misuse, and normal wear and tear such as chips, dents, fading or peeling, will not be replaced.

Accessories

Accessories are not guaranteed.

30-Day Returns & Exchanges

You may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 10 days to be processed. A refund will be credited to you 5-7 days after the return is processed.

Please note:

  • Non-defective returns must be returned in new and unused condition along with its original packing materials.
  • Personalized and customized items are non-refundable.
  • Shipping charges will not be refunded.
  • If purchase was from a 3rd party Tervis retailer, please return your item(s) to retailer where purchased.

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

Return at an Official Tervis Store Location

We accept returns at all of our official Tervis stores (limit 6 tumblers per household, per day). Please note third party retail partners are unable to accept Tervis Guarantee returns at this time. Please call customer service at (866) 886-2537 with any questions you may have.

Find an Official Tervis Store Near You