Guarantees & Returns

Current Processing Times

Guarantees 60 Business Days
Returns/Exchanges 30 Business Days

Our Guarantees

For three generations, Tervis drinkware has been made for the moments when memories are made. We offer premium, high-quality drinkware for people to enjoy their favorite beverages where they want, doing the things they love to do. We are proud to stand behind our products with an industry-leading guarantee, as a trusted friend and partner to those seeking personal expression and unmatched performance.

Classic Insulated Lifetime Guarantee

For all Classic drinkware (purchased since 1946).

See Details

Tervis Traveler® Stainless Steel Limited Guarantee

For stainless steel drinkware with a quiet, nonslip base, iconic Tervis "rings" near the base, and with the "TERVIS" logo in all caps.

See Details

Legacy Stainless Steel Limited Guarantee

For legacy stainless steel drinkware with lowercase "tervis" logo.

See Details

Drinkware accessories, including lids, are not guaranteed.

Guarantee Replacement Form

We accept Tervis Guarantee returns at all of our official Tervis retail stores (limit 6 tumblers per household, per day). Please note third party retail partners are unable to accept Tervis Guarantee returns at this time.

Find an Official Tervis Store

30 Day Returns & Exchanges

You may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 30 days to be processed. A refund will be credited to you 5-7 days after the return is processed.

Please note:

  • Non-defective returns must be returned in new and unused condition along with its original packing materials.
  • Personalized and customized items are non-refundable.
  • Shipping charges will not be refunded.
  • All products sold from The Outlet are final sale and cannot be returned.
  • If purchase was from a 3rd party Tervis retailer, please return your item(s) to retailer where purchased.

Items purchased from our website need to be returned to address below. Online purchases cannot be returned to our retail stores.

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
4849 Plantation Blvd
North Port, FL 34289

Returns are only accepted at this address by mail. The North Port facility cannot accept in-person returns. You may make in-person returns to a Tervis retail store. Online purchases cannot be returned to our retail stores.

30-Day Return or Exchange Form

Tips for Keeping Your Drinkware Like New

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Need Help?

(866) 886-2537

Customer Care Hours
Monday - Thursday 10am - 5pm ET
Friday 10am - 1pm ET
Closed 1pm - 2pm daily.