Classic Insulated Lifetime Guarantee
Tervis will replace products from our classic double-walled plastic line of drinkware that we confirm to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g., fading, scratching) will not be replaced. The Tervis Lifetime Guarantee does not apply to accessories, non-tumbler limited edition products, or to the functionality of software-based products, such as the Tervis Augmented Reality mobile application.
Classic insulated tumblers that we deem to be defective in workmanship will be replaced on a ‘like for like’ basis only, meaning a sports team tumbler will be exchanged for a tumbler of the same size and design.
Guarantee Replacement FormProducts
These products are covered as part of the Classic Insulated Lifetime Guarantee:
- 16oz Tumbler
- 24oz Tumbler
- Water Bottle
- Mug
- 10oz Wavy Tumbler
- 12oz Tumbler
- My First Tervis™ Sippy Cup*
- Beer Mug*
- Wine Glass*
- Stemless Wine Glass*
- Goblet*
- 8oz Stout Tumbler*
- 16oz Tall Tumbler*
- Collectible*
- Ice Bucket*
*Discontinued products will be replaced with the next closest product size.
What's Covered
These issues are covered under the Classic Insulated Lifetime Guarantee.
Seal Failure
The inner wall detaches from outer wall or if there is moisture between the two walls.
Cracked
Cracking around opening or on the bottom of drinkware.
Decoration Failure
Decoration has become detached.
Heat Distortion
Drinkware walls are raised and distorted.
Sunscreen/Film/Fog/Staining
Sunscreen, tea, citrus or other element has caused a discoloration or stain on the drinkware and cannot be removed.
What's Not Covered
Wear and Tear
Tumblers damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced.
Non-Tumbler Limited Edition Products
e.g., Bowls
Need Help?
(866) 886-2537 | customercare@tervis.com
Hours:
Mon - Thurs: 10am - 5pm ET
Friday: 10am - 1pm ET
Closed daily 1pm to 2pm ET