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Guarantee Replacement Form

Personal Information required

Before you get started, take a look at the “Things to Know.” Be sure to complete all the fields below and list items being returned for replacement. Please note that this order form is to be completed for Guarantee Replacement products only and cannot be used to order new items or products. Contact Customer Care with any questions you may have at (866) 886-2537.

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Things to Know

  • Confirm you have a Tervis product by checking bottom for the Tervis logo. For stainless steel, check the side or bottom for either the words 'Tervis' or 'SIC'.
  • Accessories including stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.
  • We will attempt to extract your current emblem (patch) or wrap from your returned product and reinstall it into a new tumbler. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to do so. Please note if we cannot reuse the design in your tumbler, Customer Care will contact you. Stainless steel will be replaced with the same product.
  • You may return up to 6 tumblers per day for replacement under the guarantee replacement policy via mail or at one of our Official Tervis Stores.
About Your Tervis Drinkware required

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Manufacture Year

To locate the year your product was made, flip it over. The two digit number on the left side indicates the year it was manufactured.

where to find your Tervis manufacture year
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Print and Return

Tervis will replace all products (except accessories*) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) including stainless steel products with chips, dents, fading or peeling will not be replaced. Visit our Use and Care page for general tips. Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.

If my product is not covered under the guarantee:
After entering all of the information above, click the "submit & print" button below to submit your request. Pack your drinkware (tumbler, mug, water bottle) and guarantee replacement form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
ATTN: Guarantee Department
201 Triple Diamond Blvd
North Venice, FL 34275