Message about COVID-19
Please note: Due to a statewide executive order to remain Safer At Home, our headquarters are temporarily closed. Please refrain from sending in your guarantee returns until we are able to resume normal operations. We apologize for any inconvenience and appreciate your understanding.
Before You Start
- Confirm you have a Tervis product by checking bottom for the Tervis logo. For stainless steel, check the side or bottom for either the words 'Tervis' or 'SIC'.
- We will attempt to extract your current emblem (patch) or wrap from your returned product and reinstall it into a new tumbler. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to do so. Please note if we cannot reuse the design in your tumbler, we will send a clear tumbler for the replacement. Stainless steel will be replaced with the same product.
- Accessories are not guaranteed.
- You may return up to 6 tumblers per day for replacement under the guarantee replacement policy via mail or at one of our Official Tervis Stores.
Be sure to complete all the fields below and list items being returned for replacement. Please note that this order form is to be completed for Guarantee Replacement products only and cannot be used to order new items or products. Contact Customer Care with any questions you may have at (866) 886-2537.
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