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Up to 50% Off Select Items
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Up to 50% Off Select Items
Enjoy up to 50% off select 20oz Stainless Steel Tumblers, 30oz Stainless Steel Tumblers, 12oz Stainless Stemless Wine Tumblers, 17oz Slim Bottles and 25oz Slim Carafes on Tervis.com for a limited time and while supplies last. May not be applied to previous purchases or combinable with some offers or discounts. Not valid on wholesale or corporate orders. Subject to change without notice.
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Tervis - Reusable Insulated Tumblers & Water Bottles
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  1. Home
  2. Customer Service
  3. Guarantee Replacement Form

Guarantee Replacement Form

Before You Start

  • Confirm you have a Tervis product by checking bottom for the Tervis logo. For stainless steel, check the side or bottom for either the words 'Tervis' or 'SIC'.
  • We will attempt to extract your current emblem (patch) or wrap from your returned product and reinstall it into a new tumbler. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to do so. Please note if we cannot reuse the design in your tumbler, we will send a clear tumbler for the replacement. Stainless steel will be replaced with the same product.
  • We will make every effort to replace your drinkware with the exact size, but cannot guarantee its availability for replacement. In the event the product size sent is has been discontinued and no longer available, your drinkware will be replaced with the next closest product size.
  • Tervis Guarantees apply to drinkware used for personal use only. Commercial use or pre-owned drinkware intended for resale falls outside of our Guarantees and will not be replaced.
  • Accessories are not guaranteed.
  • You may return up to 6 tumblers per day for replacement under the guarantee replacement policy via mail.
  • If you are unsure of which product you have, please contact Customer Service at (866) 886-2537 for assistance.

Be sure to complete all the fields below and list items being returned for replacement. Please note that this order form is to be completed for Guarantee Replacement products only and cannot be used to order new items or products. Contact Customer Care with any questions you may have at (866) 886-2537.

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* Denotes field is required

Personal Information

Product Information

Product 1
This product is no longer available. We're happy to replace with the closest available item:
Please contact Customer Service at 1-866-886-2537 prior to mailing in your tumbler to confirm replacement eligibility.
Tervis will replace all products (except accessories*) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching, staining) including stainless steel products with chips, dents, fading or peeling will not be replaced. Visit our Use and Care page for general tips. Accessories are not guaranteed.

Lifetime Guarantee Policy

Terms and Conditions

Tervis will replace all products (except accessories*), which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) including stainless steel products with chips, dents, fading or peeling will not be replaced.

The process for replacing your Tervis products is easy! Just follow the simple instructions below:

Step 1: Fill out returns form and submit to Tervis.

Step 2: Pack your drinkware (tumbler, mug, water bottle) and replacement request form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
ATTN: Guarantee Department
201 Triple Diamond Blvd
North Venice, FL 34275

Step 3: Please allow 15-20 business days upon receipt & processing of returned products at our facility in Venice, Florida for your new drinkware to be shipped back to you.

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns should be processed within 30 days of receipt.

Please complete the returns form and mail to:

Tervis Tumbler Company
Attn: Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized & customized items are non-refundable.

After entering all of the information above, click the "submit & print" button below to submit your request. Pack your drinkware (tumbler, mug, water bottle) and guarantee replacement form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
ATTN: Guarantee Department
4849 Plantation Blvd
North Port, FL 34289
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Receive free shipping on purchases of $50 or more. Free shipping option will be presented during checkout, no code needed. Cannot be applied towards previous purchases. Valid within the continental United States only. Not valid on wholesale or corporate orders. Subject to change without notice.
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$1 Straw Lid with any Drinkware Purchase

Enjoy a tumbler Straw Lid for only $1 ($3.99 value) with purchase of any drinkware items on Tervis.com for a limited time and while supplies last. This offer may not be applied to previous purchases and is not available on wholesale or corporate orders. May not be combined with other offers. Subject to change without notice.

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Save 15% with ID.me

First Responders, Military, Government employees, Teachers and Students save 15% on regularly priced drinkware products and accessories (before taxes and shipping) when you verify your ID.me account at checkout. Applies to Tervis drinkware products and accessories on Tervis.com and in Tervis stores (when you show your affiliation ID). Excludes gift cards, already discounted merchandise, third party branded products and Callie Danielle designs. This offer may not be applied to previous purchases or combined with any other offers or discounts. Not valid on wholesale or corporate orders. Subject to change without notice.

Free Shipping on Orders $50+
Receive free shipping on purchases of $50 or more (before taxes and after discounts). Free shipping option will be presented during checkout, no code needed. Cannot be applied towards previous purchases. Valid within the continental United States only. Not valid on wholesale or corporate orders. Subject to change without notice.
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