Frequently Asked Questions

Yes, as of 2011, all Tervis drinkware is BPA free.

Online Checkout

For registered users:

Log in to your account, click on your populated Shopping Bag and “Proceed to Checkout.” Your shipping and payment address will appear. Edit if necessary. Enter your payment card information, security code and expiration date. Then click on “Continue.” On the next page, agree to terms and click on “Place my Order.”

For non-registered users:

When you’re ready to place your order, from your populated shopping bag, click on “Proceed to checkout.” You will be prompted to enter your shipping information. Fill out the corresponding fields with your order’s desired destination address. Choose a shipping method and click “continue.” On the next page you will be prompted to enter your billing address and payment information. Fill out all required fields, agree to terms and click on “Place Order.”

Billing and Shipping

On the Shipping and Billing pages, follow the prompts to add all required information.

On the Shipping page, you will be prompted to enter the order’s destination address, choose a shipping method and have an option to include a gift message or order a gift box. Follow the instructions and upon completion click on “Continue.”

On the Billing page, you will be prompted to enter the billing address and payment card information. The billing address needs to be the same address associated with the payment card. Enter the information as required.

If you have a discount code, enter it in the entry field below the payment card information and click on “Apply.”

Shipping Options

On the Shipping Information page, you are presented with three shipping options (Ground, 2nd Day Air and Next Day Air) and corresponding costs. Select the method that best fits your delivery needs.

Payment Information

On the Billing page, you will be prompted to enter your payment card information. Fill out the corresponding fields with name on card, card number, and security code and expiration date. Be sure to agree to terms, and then proceed.

Order Summary

Once you have placed your order, check your email for order confirmations. After your order has shipped, we will send you another email that contains an order tracking number and estimated arrival date.

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Phone Orders

Give us a ring at 1-866-TUMBLER (1-866-886-2537)

Yes! Once you have the perfect gift, you can send it directly to that lucky someone. Just select “Yes” at the Gift Options section during checkout. You can include a personal message (up to 250 characters) at no additional charge, and a reusable colorful gift box can be added for $5.

Not sure which tumbler is perfect? Tervis Gift Cards are available.

Shop Gift Cards

Visit our Guarantee & Returns page and confirm that your tumbler qualifies to be replaced under the Made for Life™ Guarantee. If it does, please proceed by clicking the Guarantee Return Form button on the bottom of the page.

Visit Guarantees & Returns

Visit our Guarantee & Returns page and refer to the section titled "30-day Returns & Exchanges" for guidelines. Click the "30-Day Return or Exchange Form" button on the bottom of the page to download the form that will need to be completed and returned with you order.

Visit Guarantees & Returns

Yes! Click the button below for instructions.

Customize By Mail

Our goal is to build and ship your order as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, we invite you to place another one on tervis.com.

Payment must be by credit or debit card.

We accept:

• Visa
• MasterCard
• Discover
• American Express
• PayPal

If you have forgotten your password, click the button below. You will be prompted to enter the email address associated with your Tervis.com account. Enter your email address and click “change password.” An email will be sent to the address you entered, containing a link to change your password.

Forgot Password

Creating and managing an account on tervis.com is easy. Click on the button below or wait until the checkout process. When ready to register, you will be required to provide the following information:

• First name
• Last name
• Phone Number
• Your email address (this will serve as your tervis.com user name)
• A password

Once you have an account and are logged in, you can enter and edit shipping and billing addresses at any time. You also have the ability to keep multiple addresses on file.

Some of the benefits of creating and managing your account are:

• Faster checkout
• Save customized projects
• Track online orders
• Access to order history
• Receive news and exclusive offers

Create Account

Checking the status of your order is just a click away!

Order Status

Tervis.com utilizes Secure Sockets Layer (SSL), the standard security technology for creating an encrypted link between a web server and a browser, to ensure that all data passed between the web server and browser remains private. SSL is used by millions of websites in the protection of their online transactions with their customers.

We and some of our third-party service providers use "cookies". A "cookie" is a small text file written by an Internet server to a Website user's browser where information is exchanged between them, and which is stored on a computer's hard drive to allow us to recognize and track users on our Website to assist us in providing our customers with a productive online experience. Cookies enable us to store information about your use of our Website, such as the areas you visit and the length of your stay. Most browsers are initially set up to accept cookies and can be reset by using the 'Help' portion of the toolbar to refuse all cookies or indicate when a cookie is being sent. Should you choose to disable any cookies associated with the Website, you will not be able to take full advantage of all the Website's features, but you should be able to navigate the Website without difficulty.

Here's how you can enable or disable cookies, depending on the browser you're using:

• Microsoft Edge
• Chrome
• Firefox
• Safari

Submit any of these opportunities to advertising@tervis.com.

Tervis evaluates donation requests on a case-by-case basis.

To make sure we have the information needed to review your donation or sponsorship request, please provide the following information at least 8 weeks prior to the event:

• 501c3 Form
• Name of Charity
• Name of Event
• Date of Event
• Physical Mailing Address

To submit one for your charitable cause, please email donations@tervis.com.