Tervis will replace products from our classic double-walled plastic line of drinkware that we confirm to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced. The Tervis Lifetime Guarantee does not apply to accessories, non-tumbler limited edition products, or to the functionality of software-based products, such as the Tervis Augmented Reality mobile application.
Classic insulated tumblers that we deem to be defective in workmanship will be replaced on a ‘like for like’ basis only, meaning a sports team tumbler will be exchanged for a tumbler of the same size and design.
These products are covered as part of the Classic Insulated Lifetime Guarantee:
- 16oz Tumbler
- 24oz Tumbler
- Water Bottle
- 10oz Wavy Tumbler
- My First Tervis™ Sippy Cup*
- Beer Mug*
- 12oz Tumbler*
- Wine Glass*
- Stemless Wine Glass*
- 8oz Stout Tumbler*
- 16oz Tall Tumbler*
- Ice Bucket*
*Discontinued product sizes. We will make every effort to replace your drinkware with the exact size, but cannot guarantee its availability for replacement. In the event the product size sent is has been discontinued and no longer available, your drinkware will be replaced with the next closest product size.
The inner wall detaches from outer wall or if there is moisture between the two walls.
Cracking around opening or on bottom of drinkware.
Decoration has become detached.
Drinkware walls are raised and distorted.
Sunscreen, tea, citrus or other element has caused a discoloration or stain on the drinkware and can not be removed.
Wear and Tear
Tumblers damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced.
Non-Tumbler Limited Edition Products
All Outlet Tumblers are marked on the bottom in one of two ways:
Lifetime Guarantee is etched off the bottom of tumbler.
Mark is etched into the bottom of tumbler.