Frequently Asked Questions
“Lifetime” specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose, not the lifetime of the person using the product.
Normal wear and tear refers to conditions which the product is exposed to during its intended use. Expect “normal wear and tear” when you are taking tumblers with you to the beach or on the boat or camping or after normal everyday use at home. “Normal wear and tear” assumes that you’re washing your drinkware after use.
Our guarantee covers failure of materials or workmanship. So, if anything accidentally slipped by our quality inspection, we’ll make it right.
Excessive wear and tear, abuse, misuse, or neglect is not covered by our warranty.
Tervis physically examines the drinkware returned for replacement to verify that there was a failure in materials or workmanship.
Not really, but there are some other considerations: We reserve the right to limit and/or refuse the replacement of drinkware based on but not limited to the conditions outlined in the guarantee. Product replacement is at the sole discretion of Tervis. Drinkware must be physically inspected by Tervis prior to replacement.
For classic products, you have the option to have us reuse your existing decoration for an additional fee. We will carefully remove your current emblem (patch) or wrap from your returned product and apply it to your replacement item. If we are unable to reuse the design for any reason, we will contact you to discuss alternative options.
Note: Personalized vinyl lettering on classic products cannot be reused or reproduced, as this service has been discontinued.
For stainless steel products, we are unable to reprint them. There is an option to receive credit towards selecting a replacement product of your choice.
Some Tervis products, like melamine, accessories, limited release products, and discontinued products, are not covered by a guarantee.
If you do not have a printer to print your completed guarantee form, please contact customer care.