Use & Care

Because We Care

Made for Life® – Keeping your Tervis product looking shiny and new is easy with a little love and a few helpful tips and suggestions.

Classic Insulated

Use and care for all Classic drinkware (purchased since 1946).

See Details

Stainless Steel

Use and care of stainless steel drinkware with a quiet, nonslip base, iconic Tervis “rings” near the base, marked “dishwasher safe” and with the “TERVIS” logo in all caps.

See Details

Legacy Stainless Steel

Use and care for legacy stainless steel drinkware with lowercase "tervis" logo.

See Details


Use and care for all accessories.

See Details

Guarantees & Returns

We will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced.

Visit our Guarantee page for more information about our Guarantee and Return Policies.

Visit Guarantees & Returns

Need Help?

(866) 886-2537

Customer Care Hours
Monday - Thursday 10am - 5pm ET
Friday 10am - 1pm ET
Closed 1pm - 2pm daily.