Guarantees & Returns

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Tervis Traveler™ Stainless Steel Limited Guarantee

Tervis Traveler™ stainless steel products (stainless steel drinkware with a quiet, nonslip base, iconic Tervis "rings" near the base, marked "dishwasher safe" and with the "TERVIS" logo in all caps) will be replaced if Tervis confirms a lack of thermal performance up to Tervis standards or if the DuraPrint™ technology fails to provide protection against chipping, peeling, or fading with normal use and proper care. This guarantee shall apply for a period of two (2) years from the date of manufacture. Stainless steel items damaged due to improper care or abuse – such as chipping or scratching resulting from dropping and denting the product – will not be replaced. This Limited Guarantee Policy shall not apply to stainless steel lids and accessories.

Stainless steel products in which Tervis confirms a lack of thermal performance or a failure of DuraPrint™ technology will be replaced with a tumbler of the same size and design.

Guarantee Replacement Form

Products

These products are covered as part of the Tervis Traveler™ Stainless Steel Limited Guarantee:

  • 20oz Tervis Traveler
  • 30oz Tervis Traveler

What's Covered

Decoration Performance

Chipping or peeling of printed decoration.

Thermal Performance

Confirmed lack of thermal performance.

What's Not Covered

Tumblers damaged due to improper care, misuse, and normal wear and tear such as dents and scratches, will not be replaced.

Need Help?

(866) 886-2537
customercare@tervis.com

Customer Care Hours
Monday - Thursday 10am - 5pm ET
Friday 10am - 1pm ET
Closed 1pm - 2pm daily.