Guarantees & Returns

Tervis Traveler® stainless steel products (stainless steel drinkware with a quiet, nonslip base, iconic Tervis "rings" near the base, marked "dishwasher safe" and with the "TERVIS" logo in all caps) will be replaced if Tervis confirms a lack of thermal performance up to Tervis standards or if the DuraPrint® technology fails to provide protection against chipping, peeling, or fading with normal use and proper care. This guarantee shall apply for a period of two (2) years from the date of manufacture. Stainless steel items damaged due to improper care or abuse – such as chipping or scratching resulting from dropping and denting the product – will not be replaced. This Limited Guarantee Policy shall not apply to stainless steel lids and accessories.

Stainless steel products in which Tervis confirms a lack of thermal performance or a failure of DuraPrint® technology will be replaced with a tumbler of the same size and design.