Policy Terms and Conditions

Tervis Guarantee Policy

Tervis will replace Classic products (excluding lids and other accessories) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching, staining), improper care, or abuse will not be replaced.

We are unable to reuse the following: Decorations that are wet, discolored or stained designs, fishing flies, glitter, confetti, vinyl lettering, or any decoration that does not pass quality inspection.

Tervis Traveler® and Tervis Venture® stainless steel products (stainless steel drinkware with the "TERVIS" logo in all caps) will be replaced if Tervis confirms a lack of thermal performance up to Tervis standards, or if the DuraPrint® technology fails to provide protection against chipping, peeling, or fading with normal use and proper care. This guarantee shall apply for a period of two (2) years from the date of manufacture.

When completing the Guarantee form, you’ll be presented with the replacement options that apply to your product:

• Reuse Decoration ($12.50 per product)
  Only available for classic drinkware with an emblem or wrap decoration. Select this option if you’d like the exact same decoration on your replacement tumbler. Once we receive your returned tumbler(s), we’ll reuse your original decoration and send your replacement.
• Credit (Gift Card)
  Available for all products covered by the Guarantee. Select this option to receive a digital gift card for the current price of a similar product. You can use the gift card on tervis.com to order the product(s) of your choice.

Please note: Shipping is not included in the digital gift card amount. Visit our offers page to view current promotions, which may include free shipping.

*Accessories including but not limited to lids, straws & handles are not guaranteed.

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns should be processed within 30 days of receipt.

To start a return, complete the returns form and follow the instructions.

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized & customized items are non-refundable.