Tervis Guarantee Policy

Terms and Conditions

Tervis will replace all products (except accessories), which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced.

The process for replacing your Tervis products is easy! Just follow the simple instructions below:

Step 1: Fill out returns form and submit to Tervis.

Step 2: Pack your drinkware (tumbler, mug, water bottle) and replacement request form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
Attn: Guarantee Department
304 Triple Diamond Blvd.
North Venice, FL 34275

Step 3: Please allow 5 –7 business days upon receipt & processing of returned products at our facility in Venice, Florida to receive an emailed coupon code that can be used to shop on tervis.com for your replacement. If requesting to reuse design, your order will be shipped within 5 -7 business days of receipt & processing of replacement products.

*Accessories including but not limited to lids, straws & handles are not guaranteed for life.

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns should be processed within 30 days of receipt.

Please complete the returns form and mail to:

Tervis Tumbler Company
Attn: Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized & customized items are non-refundable.