Tervis COVID-19 Status Update
Last Updated: April 2, 2020
A message from our President
As we continue to monitor the Coronavirus, our employees and communities remain on the forefront of our minds. Effective Friday, April 3rd, Florida governor Ron DeSantis announced an Executive Safer At Home Order for our state. After reviewing, the best decision for Tervis, our employees and our communities is to shut down our Venice, FL manufacturing facility now through May 1st. We will be keeping our retail locations closed during this timeframe as well.
I’m extremely proud to announce that during this time our full-time employees will receive 100% of their pay and health benefits (office, production and retail).
Tervis.com remains open accepting orders and our customer care team is still here to support you.
Let’s all do our part and stay home to help stop the spread, so that we can come back stronger than ever. Thanks for supporting family-owned American companies like Tervis.
President of Tervis
How is this impacting Tervis stores?
Due to concerns with COVID-19 and the health and safety of our employees, we have temporarily closed all Tervis stores effective March 20th through the end of April. We apologize for any inconvenience this may cause. Please continue to check back as developments continue.
How is this impacting online orders?
Tervis.com is still open and accepting orders however our operations facility is currently closed. We expect to resume operations on May 4th but please check back for updates. Orders that have not shipped as of April 2, 2020 will not ship until our facility reopens.
How is this impacting customer service?
During this time, please know that Tervis remains here to support you and our Customer Care team has transitioned to be home-based. As we make the necessary adjustments to our team in order to serve you best, you may experience delays in our responsiveness. Customer Care is available Monday – Friday, 9am to 5pm ET and may be reached by clicking the button below.