You can find information regarding the water bottle including replacement parts such as the lid and gasket by
clicking here.
Tervis is a company founded on innovation and will continue to succeed on just that. We have dedicated personnel who brainstorm, test and execute new product ideas to complement our existing line. If you have a new product idea suggestion, we welcome you to email us at
product@tervis.com. Please note that by submitting a product suggestion, you acknowledge that Tervis will view the information as non-confidential and may use the suggestion without compensation to you or another party submitting this information. Additionally, you agree that Tervis is not restricted from developing (or having already formulated) plans to create or enhance products similar to your submitted suggestion.
Yes, the 10oz, 16oz & 24oz fit into most standard size car cup holders, excluding retractable cup holders. Plus, an assortment of travel lids are available to make your Tervis tumbler even more perfect for on-the-go.
Capture your favorite moments in a tumbler and you will have a lifetime keepsake. Tervis can personalize tumblers with your favorite photos, greeting cards or personal emblems.
Click here to learn how.
Tervis tumblers come in a variety of sizes: 8oz, 10oz, 12oz (Rocks Glass shape), Mug, 16oz, 24oz. The tumblers are available in a large and growing selection of designs, whether it's emblems, clear or colors , wrapped art or personalized fonts, the choice is yours!
Walk away from the wannabes. Only Tervis brand drinkware has the quality and 65-year heritage to be called "the original," so ignore any imitation. Check the bottom of your drinkware to see if it's the real thing—only true Tervis tumblers carry the Tervis name.
You take your Tervis everywhere—work, the car, the game, and everywhere in between. But did you know you can also give them full reign of the kitchen? Tervis products are made with an ultra-strong seal so they can stand up to the test in the freezer, dishwasher, and microwave.* We recommend using the top-rack in the dishwasher for best results. *Certain designs are not microwavable including our designs that contain metallic in them such as the brushed steel initial(s) and the fly fish set.
Tervis tumblers are great for outdoor use & fun in the sun. However, certain sunscreen products may cause damage to several different materials, including plastics. As a plastic product, Tervis recommends minimal-to-no sunscreen contact with your tumblers or ice buckets to avoid a haziness appearance on the product(s). For example, wash your hands after applying sunscreen and before using your Tervis product(s). Should sunscreen come in contact with your tumbler(s) or ice bucket(s), hand-wash them immediately, using soap, cool water and a soft cloth.
Tervis tumblers are constructed of a high-quality polymer. This polymer is over 10 times more impact-resistant than other plastics!
Tervis gladly accepts orders for shipment outside of the Continental U.S. However, due to certain restrictions & additional shipping charges, Tervis can better handle your order when you place it over the phone with one of our Customer Care Representatives. Tervis Customer Care can be reached at 1-866-886-2537 or
customercare@tervis.com.
Tervis is pleased to be able to provide you with a virtual representation of your personalized tumbler(s). In order to create and view your personalized tumbler, you may first be required to install Flash (a one-time installation per machine only). Flash is an Adobe program that is completely safe to install. To install Adobe Flash simply click
here. If you have any questions on how to install or use Flash, please feel free to contact Tervis Customer Care at at 1-866-886-2537 or
customercare@tervis.com.
Over the years, Tervis has redesigned or discontinued select designs to keep our line up-to-date. If your defective tumbler(s) has a design that Tervis no longer carries or you originally supplied, you can choose one of the following options (option must be indicated on the replacement form):
- Request Tervis attempt to reuse the original insert from the defective tumbler, if still in good condition
- Choose an alternative, non-licensed design for your replacement tumbler
If neither of the above options are chosen and Tervis is unable to reuse the original insert, Tervis will replace with a similar design or in some cases a clear tumbler.
Orders placed directly with Tervis can be returned within 30 days from date of purchase if unused and in original packaging. Returned items will be refunded the sale price and tax of the purchase (shipping charges will not be refunded). If your order originally received free shipping because it meet the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total. All returns must include the original receipt or packing slip for refund. Please note, personalized tumblers are non-refundable.
We charge all credit card purchases immediately because terms of use does not allow us sufficient time to custom make and ship your order and charge your card within their 7 day limit. Our orders may take longer than 7 days to ship.
Our goal is to build and ship your order as quickly as possible. All orders are processed immediately after being placed and therefore no changes can be made after you have placed your order. If you would like to add to your order, we invite you to place another order on tervis.com.
There are a few ways for you to check the status of your online orders.
- After you place your order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
- You can also log back into your account which will immediately list your most recent orders. If you click on your order, you will be able to access the tracking code for your order.
- Contact Tervis Customer Care at 1-866-886-2537 or customercare@tervis.com and they will gladly provide you with your estimated delivery date.
All tervis.com orders are processed, manufactured and shipped from our facilities in North Venice, FL. Because your purchase is made-to-order, most orders are shipped within four to six business days. Personalized purchases and large orders may require additional time. Once you place your order, you will receive an order confirmation email. You will then receive a shipping confirmation email once your order has been shipped. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
Tervis charges sale tax when shipping an order to the states listed below. Law requires sales tax to be charged if a company has a physical presence in a state. Tervis is growing and now has store and/or office locations in the following states:
- Alabama 6%
- California 8.05%
- Florida 7%
- Georgia 4%
- Massachusetts 6.25%
- Michigan 6%
- Minnesota 7.3%
- Missouri 7%
- Nevada 7.24%
- New York 8%
- North Carolina 7%
- South Carolina 6% (varies by zip)
- Tennessee 9.25%
- Texas 8.25%
Tervis.com's shipping rates are as follows:
| Order Sub-Total
(post-discount, pre-tax) | Ground | 2nd Day | Next Day |
| Up to $9.99 | $4.95 | $10.95 | $19.95 |
| $10.00-$24.99 | $6.95 | $10.95 | $19.95 |
| $25.00-$49.99 | $7.95 | $16.95 | $25.95 |
| $50.00-$74.99 | $8.95 | $17.95 | $26.95 |
| $75.00-$99.99 | FREE | $19.95 | $27.95 |
| $100.00-$199.99 | FREE | $22.95 | $33.95 |
| $200+ | FREE | $26.95 | $39.95 |
Our Customer Care Representatives are here to assist you Monday – Thursday 8:00am-9pm EST and Friday 8:00am-5pm EST (excluding Thanksgiving, Christmas, Labor & Memorial Day; other assigned holidays may occur throughout the year). To speak directly with a live Customer Care Representative, call us toll-free at 1-866-886-2537. We also welcome you to email us at
customercare@tervis.com.
We are so grateful you’ve got lots of love for Tervis and want to see how it’s made! And while we love showing off how we make the ingenious insulated drinkware that has hit the hearts and homes across America, we’re extra busy these days making sure everyone out there gets their tumblers on time. So for the time being, we’re not scheduling tours. When we resume, we’ll post details to our website in the Community section (http://www.tervis.com/community). Till then, we’ll be here, where we may be working, but it’s still always full of fun.
We may be all about kicking back and relaxing - but we're serious about our responsibility and also know when it's time to take a stand. Click
here for more on our responsibility.
If you are a retail business is interested in carrying Tervis products, please
click here for more information on how to get started.
Combining the last three letters of each of their last names, engineers Frank Cotter and G. Howlett Davis dubbed their new cup brand "Tervis."
When Frank Cotter and G. Howlett Davis developed the very first Tervis tumbler in 1946, drinkware took a giant step from pure function to a whole lot of fun. Using the natural insulating power of air, Cotter and Davis created the inventive two-walled design, which kept hot drinks hot and cold drinks cold. Today, you can enjoy their handiwork in six sizes and hundreds of stylish design options.