Do not return these bottles
Not covered by Tervis Guarantee
Venture™ Lite Water Bottle
Covered by Tervis Guarantee
Lids and accessories are not covered by the guarantee.
Before You Continue
Please be aware that when you choose credit for your classic tumbler return, your item will be recycled and will not be returned to you. Because of this, any decoration on the product cannot be reused for a new item.
If you would like to reuse your decoration, please select the "Reuse Decoration" guarantee option. We can apply your existing decoration to a new product for a nominal fee.
Guarantee Replacement Form
Before You Start
Confirm you have a Tervis product by checking bottom for the Tervis logo. For stainless steel, check the side or bottom for either the words 'Tervis' or 'SIC'.
We will attempt to extract your current emblem (patch) or wrap from your returned product and reinstall it into a new tumbler. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to do so. Please note if we cannot reuse the design in your tumbler, Customer Care will contact you. Stainless steel will be replaced with the same product.
Accessories are not guaranteed.
You may return up to 6 tumblers per day for replacement under the guarantee replacement policy via mail or at one of our Official Tervis Stores.
Be sure to complete all the fields below and list items being returned for replacement. Please note that this order form is to be completed for Guarantee Replacement products only and cannot be used to order new items or products. Contact Customer Care with any questions you may have at (866) 886-2537.
Enjoy 2 Mystery Legacy Classic Water Bottles for $20 while supplies last on tervis.com. Both water bottles must be in your cart at time of checkout. Tervis does not guarantee different designs when you buy multiples. This offer may not be applied to previous purchases and is not available on wholesale or corporate orders. May not be combined with other offers. Subject to change without notice.
Sign Up & Save!
Enjoy 15% off regularly priced merchandise (before taxes and shipping) on tervis.com when you sign up for email and/or text messages while supplies last. This offer may not be applied to previous purchases and is not available on wholesale or corporate orders. Excludes gift cards, TervisHome products and already discounted sets of 2 or more. May not be combined with other offers. Subject to change without notice.
Free Shipping on Orders $99+
Receive free shipping on purchases of $99 or more (before taxes and after discounts). Free shipping option will be presented during checkout, no code needed. Cannot be applied towards previous purchases. Valid within the continental United States only. Not valid on wholesale or corporate orders. Subject to change without notice.
Save 15% with ID.me
First Responders, Healthcare employees, Military, Government employees, Teachers and Students enjoy 15% off regularly priced merchandise (before taxes and shipping) when you verify your ID.me account at checkout. This offer may not be applied to previous purchases and is not available on wholesale or corporate orders. Excludes TervisHome products, limited or special editions, sets of 2 or more, gift cards and redecoration fees. May not be combined with other offers. Subject to change without notice.
Save on Large Orders
15% Off 25-49 products
20% Off 50-74 products
25% Off 75 or more products
Enjoy savings above on regularly priced drinkware items on Tervis.com when you enter code BULK at checkout and while supplies last. Sets of two or more count as one item. This offer may not be applied to previous purchases and is not available on wholesale or corporate orders. Excludes gift cards, TervisHome products, accessories, and third party branded products. May not be combined with other offers. Subject to change without notice.
