Need a replacement tumbler(s)?

Click here to learn more about Tervis's famous lifetime guarantee policy with details on how to replace your defective tumbler(s).

Tervis Tumbler Corporate Headquarters

201 Triple Diamond Blvd
North Venice, FL 34275
Click here to view map.

Have a question or comment?

Click here to visit our FAQs for answers to commonly asked questions or simply send an email to customercare@tervis.com with your question and a Tervis representative will get back to you within two business days.

Visit a Tervis-owned retail store:

Visit one of Tervis's retail stores.
Click here to use the store locator to find a Tervis retailer near you.

Tervis.com Customer Care

Contact Tervis Customer Care via:
Phone: 1-866-TUMBLER (1-866-886-2537)

Regular Customer Service Hours (ET)

Monday-Friday: 8 a.m. - 8 p.m. 

Email - General Questions & Inquiries: customercare@tervis.com
Email - Order Status & Issues: weborderstatus@tervis.com
Email - Return or Exchange Inquiries: webreturns@tervis.com

contact

Tervis.com Customer Care

(866) 886-2537

Customer Service Hours (ET)

Monday-Friday: 8 a.m. - 8 p.m. 

Email - General Questions & Inquiries:
customercare@tervis.com

Guarantee Replacement Policy

Tervis will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced. Please note that accessories including lids (except water bottle lids), straws and handles are not guaranteed for life.

For more or to fill out our guarantee replacement form, please visit the following page from a desktop or laptop computer: http://www.tervis.com/guarantee/

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Please allow 5-7 days for credit to process.

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized tumblers & ice buckets are non-refundable.

For more or to download our 30-day return & exchange form, please visit the following page from a desktop or laptop computer: http://www.tervis.com/returns/

Product Information

Customer Service Information

Company Information

Visit a Tervis-owned retail store

Visit one of Tervis's retail stores.

Wholesale Customer Care

Phone: 1-866-392-1964
Hours: Mon – Fri, 8:30am–5pm EST
Email: retailers@tervis.com

Corporate Division
Phone: 1-888-508-8859
Email: custom@tervis.com