Need a replacement tumbler(s)?

Click here to learn more about Tervis's famous lifetime guarantee policy with details on how to replace your defective tumbler(s).

Tervis Tumbler Corporate Headquarters

201 Triple Diamond Blvd
North Venice, FL 34275
Click here to view map.

Have a question or comment?

Click here to visit our FAQs for answers to commonly asked questions or simply send an email to customercare@tervis.com with your question and a Tervis representative will get back to you within two business days.

Visit a Tervis-owned retail store:

Visit one of Tervis's retail stores.
Click here to use the store locator to find a Tervis retailer near you.

Tervis.com Customer Care

Contact Tervis Customer Care via:
Phone: 1-866-TUMBLER (1-866-886-2537)

Customer Service Hours (ET)
Monday-Thursday: 8 a.m. - 8 p.m. 
Friday: 8 a.m. - 5 p.m. 

Email - General Questions & Inquiries: customercare@tervis.com
Email - Order Status & Issues: weborderstatus@tervis.com
Email - Return or Exchange Inquiries: webreturns@tervis.com

contact

Tervis.com Customer Care

Customer service hours (ET)
Monday-Thursday: 8 a.m. - 8 p.m. 
Friday: 8 a.m. - 5 p.m. 

Email - General Questions & Inquiries:
customercare@tervis.com

Replacement Policy

Tervis tumblers are virtually indestructible. They won't crack, melt, shatter, or chip. Don't take it as a dare or anything, but if they do somehow break (despite following our care instructions), we won't leave you hanging. We'll replace it, guaranteed. If you need to replace your tumblers, follow these simple instructions.

Please visit the Tervis Replacement Request Form from a desktop or laptop computer at www.tervis.com/info/returns

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt.

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized tumblers & ice buckets are non-refundable.

Product Information

Customer Service Information

Company Information

Visit a Tervis-owned retail store

Visit one of Tervis's retail stores.

Wholesale Customer Care

Phone: 1-866-392-1964
Hours: Mon – Fri, 8:30am–5pm EST
Email: retailers@tervis.com

Corporate Division
Phone: 1-888-508-8859
Email: custom@tervis.com