Tervis will replace all products (except accessories) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced. Visit our Use and Care page for general tips. Accessories including lids (except sippy cup & water bottle lids), straws and handles are not guaranteed for life.

If my product is not covered under the guarantee: