Tervis will replace products from our classic double-walled plastic line of drinkware that we confirm to have defects in material or workmanship.
Pack your item(s) with the printed form in a box or padded envelope and mail it in. Detailed instructions will print with the completed form.
Guarantee Replacement FormProducts
The following products are covered as part of the Classic Insulated Lifetime Guarantee. All products will have a Tervis logo molded into the bottom or side of the product.
- 16oz Tumbler
- 24oz Tumbler
- Venture™ Lite Water Bottle
- Mug
- 10oz Wavy Tumbler
- 12oz Tumbler
*If your product is not on this list, it is not covered by our guarantee and will be recycled.
What's Covered
These issues are covered under the Classic Insulated Lifetime Guarantee.
Seal Failure
The inner wall detaches from outer wall or if there is moisture between the two walls.
Cracked
Cracking around opening or on the bottom of drinkware.
Decoration Failure
Decoration has become detached.
What's Not Covered
Wear and Tear
Tumblers damaged due to improper care, abuse or normal wear and tear (e.g., fading, scratching, film, fog, staining, heat distortion) will not be replaced.
Discontinued, Close-Out Sale, and Limited Edition Products
e.g., Bowls, AR
Accessories
e.g., Lids, Handles, and Straws.
Intent to Resell, Warranty Abuse/Excessive Returns
Tervis Guarantees apply to products used for personal use only. Commercial use or pre-owned drinkware intended for resale falls outside of our Guarantees and will not be replaced. Products determined to be purchased on the secondary market (e.g., from a yard sale) will not be replaced. Tervis reserves the right to limit or refuse replacement based on customer return history.
Intentional Damage
Products determined to have been intentionally damaged will not be replaced.
Other Considerations
Tervis reserves the right to limit and/or refuse the replacement of products based on but not limited to the above conditions.
Product replacement is at the sole discretion of Tervis; Tumbler must be physically inspected by Tervis prior to replacement.