What size tumblers can be customized?
Currently the following sizes are customizable - 10oz Wavy, 16oz, 24oz, Mug, Water Bottle, 20oz Stainless, 30oz Stainless and Stainless Water Bottle.
How are the tumblers customized?
Once your design is approved, your custom design will be printed on a clear vinyl wrap that is inserted inside the 2 walls of the tumbler and then sealed. If stainless steel is ordered, the design will be printed directly onto the outside of the cup and protected with a vinyl coat.
How long does a custom order take?
Customyzer orders are generally approved and shipped in 6-8 business days from our facility. You will then need to factor in transit time depending on the method selected at checkout.
What images can be uploaded?
We accept .png and .jpeg images. We recommend images be at least 480X480 pixels and a minimum of 72 DPI. A warning will appear if under these size recommendations.
My image has a white background. How can I remove it?
The only file that allows transparency is a .png file. If you do not have a .png file, you can email your image or logo to Customyzer@tervis.com to have to remove the white backgrounds from the image before you place your order.
How do I know my design will print well?
We have a dedicated team that reviews every custom design. If they feel your design will not print well, your design will be denied and an email will be sent with the denial reason. The system can also detect low quality images and will provide you with a warning.
How long do you save my design?
Your design will be saved internally forever as the custom designs are covered under the lifetime guarantee. In order to review your designs you have created you will need to create an account and save your projects. Saved projects will be saved for 14 months.
What happens if my design is denied?
Once your design is denied, you will receive an email with the reason for the denial. A credit will be applied to your account within 3-5 business days.
I made a mistake on my custom designs. What can I do?
Contact out customer service team at Customyzer@tervis.com or call us at (866)-886-9537
Can the public see my design?
No, only you and our internal employees have access to your design.
What happens If my design is pended?
Your design will be pended back to you to edit if there are any issues. Orders will be pended for 48 hours. If your order is not updated we will deny or process as is depending on the issue.