Lifetime Guarantee Policy

Terms and Conditions

Tervis will replace all products (except accessories*), which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) including stainless steel products with chips, dents, fading or peeling will not be replaced.

The process for replacing your Tervis products is easy! Just follow the simple instructions below:

Step 1: Fill out returns form and submit to Tervis.

Step 2: Pack your drinkware (tumbler, mug, water bottle) and replacement request form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
ATTN: Guarantee Department
201 Triple Diamond Blvd
North Venice, FL 34275

Step 3: Please allow 15-20 business days upon receipt & processing of returned products at our facility in Venice, Florida for your new drinkware to be shipped back to you.

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns should be processed within 30 days of receipt.

Please complete the returns form and mail to:

Tervis Tumbler Company
Attn: Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized & customized items are non-refundable.