Tervis will replace all products (except accessories*) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) including stainless steel products with chips, dents, fading or peeling will not be replaced. Visit our Use and Care
page for general tips. Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.
If my product is not covered under the guarantee: