Customer Support

Home : customer support : Order status & tracking : How can I find out the status of an order placed online?

How can I find out the status of an order placed online?

Print

There are several ways to check the status of online orders:

  • After placing an order, you will receive an order confirmation email. When that order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
  • Log into your account to see your most recent orders. Click on an order to access its tracking code.
  • Tervis Customer Care will also gladly provide your estimated delivery date; contact them at 1-866-886-2537 or customercare@tervis.com.

Contact Us

  • Email us

    We do our very best to reply to emails within one business day.

  • Call us

    (866) 886 2537

  • Live Chat

    Chat with one of our representatives now!

  • Address

    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

November phone & chat hours (ET)
Monday-Friday: 8 a.m. - 8 p.m.
Wed., Nov. 26: 8 a.m. - 5 p.m.
Thanksgiving (Nov. 27): Closed
Fri., Nov. 28: 8 a.m. - 5 p.m.

December phone & chat hours (ET)
Monday-Friday: 8 a.m. - 11 p.m.
Cyber Monday (Dec. 1): 8 a.m. - 1 a.m.
Christmas Eve (Dec. 24): 8 a.m. - 5 p.m.
Christmas (Dec. 25): Closed

Sunday-only chat hours (ET)
Nov. 16 - Dec. 21: 4-8 p.m.