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How can I find out the status of an order placed online?

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There are several ways to check the status of online orders:

  • After placing an order, you will receive an order confirmation email. When that order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
  • Log into your account to see your most recent orders. Click on an order to access its tracking code.
  • Tervis Customer Care will also gladly provide your estimated delivery date; contact them at 1-866-886-2537 or customercare@tervis.com.

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  • Address

    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

Customer service hours (ET)
Monday-Friday: 8 a.m. - 8 p.m.