Customer Support

Home : customer support : Order status & tracking : How can I find out the status of an order placed online?

How can I find out the status of an order placed online?

Print

There are several ways to check the status of online orders:

  • After placing an order, you will receive an order confirmation email. When that order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
  • Log into your account to see your most recent orders. Click on an order to access its tracking code.
  • Tervis Customer Care will also gladly provide your estimated delivery date; contact them at 1-866-886-2537 or customercare@tervis.com.

Contact Us

  • Email us

    We do our very best to reply to emails within one business day.

  • Call us

    (866) 886 2537

  • Live Chat

    Chat with one of our representatives now!

  • Address

    Tervis Headquarters
    201 Triple Diamond Blvd.
    North Venice, FL 34275

Holiday phone & chat hours (ET)
Monday-Friday: 8 a.m. - 8 p.m. 
Dec. 24: 8 a.m. - 2 p.m.
Dec. 25: Closed
Dec. 26: Closed
Jan. 1: Closed
Jan. 2: Closed