tervis use and care
Keeping your Tervis products looking shiny and new is easy with these tips and suggestions.

Daily Use
For all the (super-technical, scientific) information you'd ever want to know about our product sizes and specs, click the following link:




First Use
We know it may be hard to wait, (boy do we!) but we recommend washing any new Tervis product before using the first time.

Microwave & Freezer
Our drinkware (without lids) is fun, functional and freezer safe. Tumblers and mugs are microwave safe for up to 30 seconds at a time, unless you see a “Do Not Microwave” or "Microwave Only When Full" sticker located on the bottom of your cup. Some of our designs have metallic elements in them as part of the decorating technique; these come with a "Do Not Microwave" sticker indicating that they are not microwave-safe. Others are made with materials that can be microwaved as long as they are full of liquid up to 1 inch from the top of the cup; these come with a "Microwave Only When Full" sticker indicating this. Other than that, they’re good to go where you go, keeping your drinks the perfect temperature and filling your day with fun.

Lids
Each Tervis tumbler has a lid that fits it perfectly, kind of like a favorite hat. The size of the cup is noted on the bottom side of the item, and the lid size is noted on the underside of the lid so if you have a 16oz tumbler you want to be sure the lid also says 16oz. We designed our mug to fit the 24oz tumbler lid. (Or, if you prefer, our mug lid also fits the 24oz tumbler.) The water bottle lid is threaded and is made to be used only on the water bottle itself. If the wrong size is used it will affect the way it fits on the tumbler and possibly cause it to crack (which no one wants).

Handles
Make sure that the handle is securely attached to your tumbler before use. Handles are dishwasher safe, top rack only.

Shaker Top & 2.5oz collectible
Shaker tops and 2.5oz collectibles are dishwasher safe, top rack only.

Stacking tumblers
We think our drinkware can stack up against any in the world. However, we do not recommend actually stacking our tumblers. If you do, they will get stuck together just like glassware would. If they are stuck some customers have told us they put theirs in the freezer overnight, which allowed them to more easily pull them apart.

Made for Life™ Guarantee Information
We will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced.



Tervis products are dishwasher safe – follow these tips to keep your products looking as good as new.

Dishwasher
Tervis drinkware was designed to survive normal use in the dishwasher. (They actually enjoy it, much like you would a relaxing day at the spa.) We suggest you use your dishwasher's manufacture's settings and, when possible, use the top rack of the dishwasher. If our taller drinkware products do not fit on the top rack, try to place them away from the heating element on the bottom of the dishwasher.

After several states banned phosphates from dishwasher detergents in 2010 for environmental reasons, detergent manufacturers removed it from all of their products. Eliminating the phosphates that strip food and grease from dishes during the wash impacts all drinkware, including glassware and plastic drinkware like Tervis products. An extra hand rinse in warm soapy water will help remove the haze.

If after you run your drinkware through the dishwasher, there is still residue or haze, we recommend hand washing with a mild detergent. If haziness does not dissipate, try using a very small amount of baking soda and a soft, wet cloth.

Lids & Straws
Lids can be washed on the top rack of the dishwasher or by hand. It is not necessary to remove the slider piece from our travel lids, but it can be removed if there is something trapped between the slide and the lid. It simply pops out and back in.

Water bottle lids can be washed on the top rack of the dishwasher or by hand. The gray rubber ring inside the lid (gasket) was designed to be removed and can be washed by hand in warm soapy water. Make sure the gasket is completely in place when replaced back inside the lid.

Straws should be cleaned by hand – we've been told a pipe cleaner helps to get the tough-to-reach places, followed by a warm rinse.

Other Accessories
16oz handles, 24oz handles, 16oz shaker tops and 2.5oz collectibles are dishwasher safe – top rack only.

Water Bottle Gaskets
To remove stains, make a paste of baking soda and water. Apply the paste to the stained areas of the rubber surfaces. Allow the baking soda paste to sit on the rubber for up to five minutes. Clean the area with warm water and a soft cloth. Be sure to remove all of the baking soda paste from the rubber.

Stickers
To remove the pricing and licensing stickers (sorry, but we do have to put them there) from Tervis drinkware use warm soapy water around the sticker and let the product soak. Then use a damp soft cloth to remove the sticker and any adhesive residue before placing in the dishwasher; top rack recommended.

Our unique double-wall insulation helps our drinkware reduce condensation, with very little sweat (or none at all).

Moisture between walls
Condensation should not regularly appear between the two walls. However, it can occasionally occur after the drinkware is washed in the dishwasher. Air sealed between the two layers of the cup provides the insulating barrier that keeps "hot things hot and cold things cold." That air contains a trace of moisture, which sometimes condenses between the layers after washing. It will usually go away within 24 hours or, typically, less. If there is a significant amount of moisture pooling between the walls then it may be that there is a faulty seal where the two pieces of drinkware come together, which is covered under our lifetime guarantee. Again, please see our warranty information, linked above.

Condensation can also appear around the emblem displayed between the walls of our drinkware due to the heat from the dishwasher or hot liquid poured into the vessel if there is moisture in the air when the drinkware is originally assembled here at Tervis. That air contains a trace of moisture and so does the emblem. The heat from the dishwasher or hot liquid can activate the moisture and cause condensation around the emblem. It will usually go away within 24 hours or typically less.

Sweating on outer walls
Tervis drinkware reduces sweat or condensation; it does not eliminate it. Sweating on the outside of the drinkware is affected by the temperature and humidity of the environment in which it is used.

With a unique design and special features -- and a very upbeat and infectious can-do attitude -- the Tervis Water Bottle is great for on-the-go, active lifestyles.

Leaking
If the water bottle is leaking, first, ensure that your water bottle lid is securely fastened to the water bottle. We know it may seem like a simple thing, but it's always best to eliminate the obvious and go from there – kind of like solving a mystery. You can do this by lining up the latch of the lid to the emblem or the ounces (on the back of the vessel), then screw the lid tightly. If the leak continues, make sure that the gasket is correctly placed back in the lid. The gasket is the gray rubber ring that sits inside the water bottle lid. It was designed to be removed. If yours is warped, replacement lids and gaskets are available for purchase.

Carbonated beverages generate pressure inside the water bottle and may cause it to leak. Our water bottle was not designed for carbonated beverages, it is intended for non-carbonated drinks such as water, juice, and sports drinks to name a few.

Condensation
Water bottles are designed with an aerodynamic shape, an ergonomic grip, and, thus, have a slightly thinner wall structure which results in the cold liquid inside cooling the exterior of the container, and may result in some condensation.

Hot liquids & carbonated beverages
The base of the water bottle can hold hot liquids, but intense heat can create air pressure, which may cause the water bottle lid to leak. So we do not recommend using hot or boiling liquids in the water bottle.

Carbonated beverages generate pressure inside the water bottle and may cause it to leak. Our water bottle was not designed for carbonated beverages, it is intended for non-carbonated drinks such as water, juice, and sports drinks to name a few.

Keep your drinkware's glass-like clarity (it's one of our best features, really) by following these tips.

Citrus Stains
Citrus products may cause slight discoloration so you should always wash and rinse the product thoroughly after each use.

Stains
If after you run your drinkware through the dishwasher, there is still residue or haze, we recommend hand washing with a mild detergent. If the haziness does not go away, try using a very small amount of baking soda and a soft, wet cloth.

Discoloration
For stubborn stains from coffee to tomato based liquids, simply soak drinkware in warm, soapy water and wash with a soft cloth. If the haziness does not go away, try using a very small amount of baking soda and a soft, wet cloth.

Our products are great to take with you on the boat or to the beach, (we're from Florida) (they can actually be a lifesaver on hot days—though not like a real life-saving preserver type thing) but keep these suggestions in mind when using sunscreen.

Drinkware Haze or Spots
Some sunscreens have been found to fade or discolor our drinkware – as well as many other everyday plastic products. This does not affect the integrity of Tervis products or your ability to use them.

While we can't say which sunscreens will be most effective for you, we do know that those containing TiO2 (Titanium Dioxide) and ZnO (Zinc Oxide) as the only active ingredients do not affect our drinkware. Also, aerosol sunscreens may do more damage to our products than creams or non-aerosol pump sprays.

Recommendations
To minimize possible damage to our drinkware's clarity and appearance, we suggest avoiding any contact between Tervis drinkware and sunscreen and to always wash hands after applying sunscreen before using our tumblers, mugs and water bottles. Should contact occur, wash drinkware thoroughly using soap, cool water and wipe dry with a soft cloth immediately.