Use & Care
Keeping your Tervis product looking shiny and new is easy with a little love and a few helpful tips and suggestions.
Keeping your Tervis products looking shiny and new is easy with these tips and suggestions.
For all the (super-technical, scientific) information you'd ever want to know about our product sizes and specs, explore the Tervis difference.
We know it may be hard to wait, (boy do we!) but we recommend washing any new Tervis product before using it for the first time.
Our drinkware is fun and functional. Tumblers and mugs (without lids) are microwave safe for up to 30 seconds at a time, unless you see a “Do Not Microwave” or "Microwave Only When Full" sticker located on the bottom of your cup. Some of our designs have metallic elements in them as part of the decorating technique; these come with a "Do Not Microwave" sticker indicating that they are not microwave-safe. Others are made with materials that can be microwaved as long as they are full of liquid up to 1 inch from the top of the cup; these come with a "Microwave Only When Full" sticker indicating this. Other than that, they’re good to go where you go, keeping your drinks the perfect temperature and filling your day with fun.
Each Tervis tumbler has a lid that fits it perfectly, kind of like a favorite hat. The size of the cup is noted on the bottom side of the item, and the lid size is noted on the underside of the lid so if you have a 16oz tumbler you want to be sure the lid also says 16oz. We designed our mug to fit the 24oz tumbler lid. (Or, if you prefer, our mug lid also fits the 24oz tumbler.) The water bottle lid is threaded and is made to be used only on the water bottle itself. If the wrong size is used it will affect the way it fits on the tumbler and possibly cause it to crack (which no one wants).
Make sure that the handle is securely attached to your tumbler before use. Handles are dishwasher safe, top rack only.
To ensure spill-free mixing, hold the shaker cap firmly in place while shaking beverage. If the lid is not held in place, it may become loose or dislodge during shaking causing spills.
We think our drinkware can stack up against any in the world. However, we do not recommend actually stacking our tumblers. If you do, they will get stuck together just like glassware would. If they are stuck some customers have told us they put theirs in the freezer overnight, which allowed them to more easily pull them apart.
Made for Life™ Guarantee Information
We will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced.
Here's the scoop on keeping your stainless steel styling.
- Never use bleach- or chlorine-based cleaners to wash your Stainless Steel Cup. Save those for your whites on laundry day.
- Do not use abrasive sponges or scouring pads when cleaning as they could scratch the steel and Design by Tervis. We recommend a good-old fashioned soft sponge, mild dish detergent and a little elbow grease.
- Never put your Stainless Steel Cup in a dishwasher, microwave or stove or freezer as harsh temperatures could disable the insulation properties. (Besides, we're pretty sure at least two of those could cause a fire and invalidate the Lifetime Warranty.)
With a unique design and special features, the Tervis Water Bottle is great for on-the-go, active lifestyles.
If the water bottle is leaking, first, ensure that your water bottle lid is securely fastened to the water bottle. You can do this by lining up the latch of the lid to the emblem or the ounces (on the back of the vessel), then screw the lid tightly. If the leak continues, make sure that the gasket is correctly placed in the lid. The gasket is the clear, rubber ring that sits inside the water bottle lid. Click here for more information about removing and reinserting the water bottle gasket.
Water bottles are designed with an aerodynamic shape, an ergonomic grip, and, thus, have a slightly thinner wall structure which results in the cold liquid inside cooling the exterior of the container, and may result in some condensation.
Hot Liquids & Carbonated Beverages
The base of the water bottle can hold hot liquids, but intense heat can create air pressure, which may cause the water bottle lid to leak. We do not recommend using hot or boiling liquids in the water bottle.
Carbonated beverages generate pressure inside the water bottle and may cause it to leak. Our water bottle was not designed for carbonated beverages; it is intended for non-carbonated drinks such as water, juice, and sports drinks to name a few.
How to keep your entertaining essential ship shape while it keeps things cool.
Your ice cubes will stay frozen for hours - in the backyard, indoors or even at the beach. Complete with a handle, lid and a pair of custom tongs, these buckets really are the whole package.
- Remove all components from the box plastic bags.
- With the handle at a 90º angle to the bucket, line up its hole to the corresponding notches on the bucket.
- Snap the handle into place.
- Place lid on bucket.
- Place tongs through notch on lid.
- Only use mild dish detergent and a non-abrasive sponge or cloth.
- DO NOT fully immerse in water as the gasket seal may not keep water from penetrating the double wall of the ice bucket.
- Rinse with water and towel dry.
- If water does penetrate the gasket seal, simply pull apart the inner and outer walls of the ice bucket and allow them to dry completely before reassembling the ice bucket.
- DO NOT place in dishwasher.
- DO NOT place in microwave.
- Always store ice bucket indoors in a clean, dry area.
- DO NOT store near heat sources, including stovetop, oven, radiator or heat vents. Exposure to excessive heat may damage the ice bucket.
- DO NOT leave outdoors for an extended period of time. Exposure to extreme heat, UV light, or other adverse environmental conditions may damage the ice bucket.
My First Tervis™ Sippy Cup
Here's some tips on taking care of your little sipper.
With a unique design and special features and durable enough to handle any little adventure, the My First Tervis™ sippy cup is great for on-the-go, active imaginations.
Make sure the lid is perfectly aligned with the screw thread. For optimal seal twist, until indicators on lid and tumbler are aligned.
My First Tervis™ sippy cup is double-wall insulated and will prevent condensation from forming under most conditions. However, on very humid days you may experience a small amount of condensation.
Hot Cold & Liquids
My First Tervis™ sippy cup can hold hot liquids, but we do not recommend microwaving liquid as it could burn your child. We recommend testing liquid temperature before giving to child.
You can refrigerate the My First Tervis™ sippy cup. NOTE: We do not recommend using ice in My First Tervis™ sippy cup.
Carbonated & Pulpy Liquids
Carbonated beverages can generate pressure inside the My First Tervis™ sippy cup and may cause it to leak. My First Tervis™ sippy cup is not intended for carbonated or pulpy beverages. These types of beverages may impede performance of the lid valve. My First Tervis™ sippy cup is intended for non-carbonated drinks such as water, milk and pulp-free juice.
Have fun in the sun while keeping your drinkware safe from sunscreen.
Our products are great to take with you on the boat or to the beach, (we're from Florida) (they can actually be a lifesaver on hot days—though not like a real life-saving preserver type thing) but keep these suggestions in mind when using sunscreen.
Drinkware Haze or Spots
Some sunscreens have been found to fade or discolor our drinkware – as well as many other everyday plastic products. This does not affect the integrity of Tervis products or your ability to use them.
While we can't say which sunscreens will be most effective for you, we do know that those containing TiO2 (Titanium Dioxide) and ZnO (Zinc Oxide) as the only active ingredients do not affect our drinkware. Also, aerosol sunscreens may do more damage to our products than creams or non-aerosol pump sprays.
To minimize possible damage to our drinkware's clarity and appearance, we suggest avoiding any contact between Tervis drinkware and sunscreen and to always wash hands after applying sunscreen before using our tumblers, water bottles, mugs, My First Tervis™ sippy cups, wine glasses, goblets, collectibles and ice buckets. Should contact occur, wash drinkware thoroughly using soap, cool water and wipe dry with a soft cloth immediately.
A short conversation on - you guessed it - condensation.
Our unique double-wall insulation helps our drinkware reduce condensation, with very little sweat (or none at all).
Moisture Between Walls
Condensation should not regularly appear between the two walls. However, it can occasionally occur after the drinkware is washed in the dishwasher. Air sealed between the two layers of the cup provides the insulating barrier that keeps "hot things hot and cold things cold." That air contains a trace of moisture, which sometimes condenses between the layers after washing. It will usually go away within 24 hours or, typically, less. If there is a significant amount of moisture pooling between the walls then it may be that there is a faulty seal where the two pieces of drinkware come together, which is covered under our lifetime guarantee. Again, please see our warranty information, linked above.
Condensation can also appear around the emblem displayed between the walls of our drinkware due to the heat from the dishwasher or hot liquid poured into the vessel if there is moisture in the air when the drinkware is originally assembled here at Tervis. That air contains a trace of moisture and so does the emblem. The heat from the dishwasher or hot liquid can activate the moisture and cause condensation around the emblem. It will usually go away within 24 hours or typically less.
Sweating On Outer Walls
Tervis drinkware reduces sweat or condensation; it does not eliminate it. Sweating on the outside of the drinkware is affected by the temperature and humidity of the environment in which it is used.
We're experts. We're from Florida. Get all the juicy facts here.
Keep your drinkware's glass-like clarity (it's one of our best features, really) by following these tips:
Citrus products may cause slight discoloration so you should always wash and rinse the product thoroughly after each use.
If after you run your drinkware through the dishwasher, there is still residue or haze, we recommend hand washing with a mild detergent. If the haziness does not go away, try using a very small amount of baking soda and a soft, wet cloth.
For stubborn stains from coffee to tomato based liquids, simply soak drinkware in warm, soapy water and wash with a soft cloth. If the haziness does not go away, try using a very small amount of baking soda and a soft, wet cloth.
Classic Tervis products and most accessories are dishwasher safe – follow these tips to keep your products looking as good as new.
Tervis drinkware (excluding stainless) was designed to survive normal use in the dishwasher. (They actually enjoy it, much like you would a relaxing day at the spa.) We suggest you use your dishwasher's manufacturer's settings and, when possible, use the top rack of the dishwasher. If our taller drinkware products do not fit on the top rack, try to place them away from the heating element on the bottom of the dishwasher.
After several states banned phosphates from dishwasher detergents in 2010 for environmental reasons, detergent manufacturers removed it from all of their products. Eliminating the phosphates that strip food and grease from dishes during the wash impacts all drinkware, including glassware and plastic drinkware like Tervis products. An extra hand rinse in warm soapy water will help remove the haze.
If after you run your drinkware through the dishwasher, there is still residue or haze, we recommend hand washing with a mild detergent. If haziness does not dissipate, try using a very small amount of baking soda and a soft, wet cloth. If haze persists, please contact Customer Care at (866) 886-2537; or by email at CustomerCare@tervis.com.
Lids & Straws
Lids can be washed on the top rack of the dishwasher or by hand. It is not necessary to remove the slider piece from our travel lids, but it can be removed if there is something trapped between the slide and the lid. It simply pops out and back in.
Water bottle lids can be washed on the top rack of the dishwasher or by hand. The rubber ring (gasket) inside the lid was designed to be removed and can be washed by hand in warm soapy water. Make sure the gasket is completely in place when replaced back inside the lid.
Straws should be cleaned by hand – we've been told a pipe cleaner helps to get the tough-to-reach places, followed by a warm rinse.
16oz handles, 24oz handles, 16oz shaker tops and 2.5oz collectibles are dishwasher safe – top rack only.
Water Bottle Gaskets
To remove stains, make a paste of baking soda and water. Apply the paste to the stained areas of the rubber surfaces. Allow the baking soda paste to sit on the rubber for up to five minutes. Clean the area with warm water and a soft cloth. Be sure to remove all of the baking soda paste from the rubber.
To remove the pricing and licensing stickers (sorry, but we do have to put them there) from Tervis drinkware use warm soapy water around the sticker and let the product soak. Then use a damp soft cloth to remove the sticker and any adhesive residue before placing in the dishwasher; top rack recommended.