Tervis will replace products from our legacy stainless steel line of drinkware that we confirm to have defects in material or workmanship. This guarantee shall apply for a period of five (5) years from the date of manufacture.
Pack your item(s) with the printed form in a box or padded envelope and mail it in. Detailed instructions will print with the completed form.
Guarantee Replacement FormProducts
The following products are covered as part of the Legacy Stainless Steel Limited Guarantee. All products will have the “tervis” logo in lowercase on the bottom of the product.
- 12oz Stainless Steel Slim Can Cooler*
- 12oz Stainless Steel Tumbler*
- 17oz Stainless Steel Slim Bottle*
- 25oz Stainless Steel Slim Carafe*
- 20oz Stainless Steel Tumbler (pre-2023)*
- 30oz Stainless Steel Tumbler (pre-2023)*
- 24oz Stainless Steel Water Bottle*
- 24oz Stainless Steel Wide Mouth Bottle*
- 32oz Stainless Steel Wide Mouth Bottle*
- 40oz Stainless Steel Wide Mouth Bottle*
*In the event the product has been discontinued or is no longer available, it will be replaced with the closest product we do have available.
What's Covered
Thermal Performance
Stainless steel tumblers are only eligible for replacement if we confirm a lack of thermal performance.
What's Not Covered
Wear and Tear
Tumblers damaged due to improper care, misuse, and normal wear and tear such as chips, dents and scratches, will not be replaced.
Non-Tumbler Limited Edition Products
e.g., Bowls, AR
Accessories
e.g., Lids and Handles
Intent to Resell, Warranty Abuse/Excessive Returns
Tervis Guarantees apply to products used for personal use only. Commercial use or pre-owned drinkware intended for resale falls outside of our Guarantees and will not be replaced. Products determined to be purchased on the secondary market (e.g., from a yard sale) will not be replaced. Tervis reserves the right to limit or refuse replacement based on customer return history.
Intentional Damage
Products determined to have been intentionally damaged will not be replaced.
Other Considerations
Tervis reserves the right to limit and/or refuse the replacement of products based on but not limited to the above conditions.
Product replacement is at the sole discretion of Tervis; Tumbler must be physically inspected by Tervis prior to replacement.
Legacy stainless steel products will not be replaced due to damaged designs.