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Guarantee Replacement Policy

Tervis will replace all products (except accessories*) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced. Visit our Use & Care page for general tips or view examples of defects below:


Seal Failure

Drinkware in two pieces, moisture between the walls.



Visual cracking around opening or on bottom of drinkware.



Sunscreen, tea, citrus or other element has caused a discoloration or stain on the drinkware and can not be removed.


Decoration Fail

Decoration has become detached.


Heat Distortion

Drinkware walls are raised or distorted.

How to request a Tervis product replacement

Step 1: Fill out the guarantee replacement form by clicking the link below. You may also visit one of five Tervis stores and a store associate will gladly help you find a replacement.

Store Locations

  • Osprey
    928 S Tamiami Trail
    Osprey, FL 34229

    Get Directions

  • Palm Beach
    1201 US Highway 1 Ste 5
    North Palm Beach, FL 33408

    Get Directions

  • Fort Myers
    11621 S Cleveland Ave Ste 20
    Fort Myers, FL 33907

    Get Directions

  • The Villages
    1109 Main Street
    The Villages, FL 32159

    Get Directions

  • St. Armands Circle
    319 John Ringling Blvd
    Sarasota, FL 34236

    Get Directions

Note: If you've completed the information and selected "submit & print" but the form won't print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

Made for Life™ Guarantee form

Step 2: Pack your drinkware (tumbler, water bottle, mug, My First Tervis™ sippy cup, wine glass, goblet, collectible, ice bucket) and guarantee replacement form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
Guarantee Department
304 Triple Diamond Blvd
North Venice, FL 34275

Step 3: Allow approximately 4-6 weeks for your new items to arrive.

* Please note that accessories including lids (except water bottle lids, My First Tervis™ sippy cup and ice bucket lids), straws and handles (except ice bucket) are not guaranteed for life.