Effective April 15th, 2025, any item submitted for guarantee without the required guarantee form and the required label (with barcode) affixed to the outside of the package will be returned to the sender and not processed.
We are proud to stand behind our products with an industry-leading guarantee, as a trusted friend and partner to those seeking personal expression and unmatched performance.
If you purchased your Tervis in the last 30 days, you probably want to start a return or exchange instead.
Step 1
Check that your Tervis product is eligible for replacement. Lots of imitators out there and different products have different guarantees.
Our Guarantees
Step 2
Fill out the Guarantee Form for up to 6 products.
Step 3
Pack item(s) with the printed form in a box or padded envelope. Affix provided address label with barcode to the outside of your package. Purchase postage and send via your favorite carrier.
Step 4
Take a deep breath. Your part is done. We will email you once we receive your package. Sit back and relax as we make things right.
Drinkware accessories, including lids, are not guaranteed.
Start Guarantee FormPopular Questions
“Lifetime” specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose, not the lifetime of the person using the product.
Normal wear and tear refers to conditions which the product is exposed to during its intended use. Expect “normal wear and tear” when you are taking tumblers with you to the beach or on the boat or camping or after normal everyday use at home. “Normal wear and tear” assumes that you’re washing your drinkware after use.
Our guarantee covers failure of materials or workmanship. So, if anything accidentally slipped by our quality inspection, we’ll make it right.
Excessive wear and tear, abuse, misuse, or neglect is not covered by our warranty.
Tervis physically examines the drinkware returned for replacement to verify that there was a failure in materials or workmanship.
Not really, but there are some other considerations: We reserve the right to limit and/or refuse the replacement of drinkware based on but not limited to the conditions outlined in the guarantee. Product replacement is at the sole discretion of Tervis. Drinkware must be physically inspected by Tervis prior to replacement.
For classic products, we will attempt to extract your current emblem (patch) or wrap from your returned product and reinstall it into the new replacement product. While it is not a guarantee that it can be salvaged for replacement, we will take the utmost care in our attempt to do so. Please note if we cannot reuse the design in your drinkware, we will send a replacement without a decoration.
Some Tervis products, like melamine, accessories, limited release products, and discontinued products, are not covered by a guarantee.
If you do not have a printer to print your completed guarantee form, please contact customer care.