Guarantees & Returns

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Legacy Stainless Steel Limited Guarantee

Tervis legacy stainless steel products (drinkware with lowercase "tervis" logo) will only be replaced if Tervis confirms a lack of thermal performance up to Tervis standards. This guarantee shall apply for a period of five (5) years from the date of manufacture. Stainless items damaged due to improper care, abuse, and normal wear and tear such as chips, dents, fading or peeling, will not be replaced. This Limited Guarantee Policy does not apply to stainless lids and accessories.

Stainless steel products for which Tervis confirms a lack of thermal performance will be replaced with a tumbler of the same size and design.

Guarantee Replacement Form

Products

These products are covered as part of the Legacy Stainless Steel Limited Guarantee:

  • 12oz Stainless Steel Slim Can Cooler
  • 12oz Stainless Steel Tumbler
  • 17oz Stainless Steel Slim Bottle
  • 25oz Stainless Steel Slim Carafe
  • 20oz Stainless Steel Tumbler (pre-2023)
  • 30oz Stainless Steel Tumbler (pre-2023)
  • 24oz Stainless Steel Water Bottle
  • 24oz Stainless Steel Wide Mouth Bottle
  • 32oz Stainless Steel Wide Mouth Bottle
  • 40oz Stainless Steel Wide Mouth Bottle

What's Covered

Thermal Performance

Stainless steel tumblers are only eligible for replacement if we confirm a lack of thermal performance.

What's Not Covered

Tumblers damaged due to improper care, misuse, and normal wear and tear such as chips and dents and scratches, will not be replaced.

Need Help?

(866) 886-2537
customercare@tervis.com

Customer Care Hours
Monday - Thursday 10am - 5pm ET
Friday 10am - 1pm ET
Closed July 4th & 5th
Closed 1pm - 2pm daily.