Replacement Policy
Tervis will replace all products (except accessories), which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced.
The process for replacing your Tervis products is easy! Just follow the simple instructions below:
Step 1:Print and fill out a replacement form by clicking the link below. (Adobe Acrobat Reader required to view PDF file. A free download is available at Adobe.com).
Step 2: Pack your drinkware (tumbler, mug, water bottle) and replacement request form in a box or padded manilla envelope addressed to:
Tervis Tumbler Company
Attn: Replacements
201 Triple Diamond Blvd
North Venice, FL 34275
Step 3: Allow approximately 4-6 weeks for your new items to arrive.
*Accessories including lids, straws & handles are not guaranteed for life. Ice Buckets have a limited manufacturer's warranty.
Returns & Exchanges Policy
You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt.
Returns should be mailed to:
Tervis Tumbler Company
Attn: Returns
201 Triple Diamond Blvd
North Venice, FL 34275
If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
Please Note: Personalized & customized items are non-refundable.
