Replacement Request Form

1 personal information
Please allow 4-6 weeks for your drinkware to arrive. Your replacement will ship to the address you provide below.

This is a residential address    This is a business address

Please add me to the Tervis Email list for special offers & more!

  • Please check the bottom of your product for the Tervis logo
  • Accessories cannot be returned.
  • This is not an order form for new items.
  • We will always try to replace your drinkware with the same design. However, some retired designs are no longer available and they will be replaced with a similar design.
  • We can only replace a licensed design (e.g. NFL for NFL) with the exact same license/design. Please refer to for a full list of licensed designs.
  • We cannot replace glitter, stickers or decals with anything similar. Please choose any non-licensed design to replace these.
  • You cannot change sizes or styles (eg. a 16oz tumbler must be replaced with a 16oz tumbler.)

I have read and understand the Terms & Conditions of Tervis' lifetime guarantee policy

2 about your Tervis drinkware
where is this?

Visit (opens in a new tab) to select a new design of the same size.
Enter the design name or detailed description below.

*note: We will replace with clear if we cannot remove design

3 print & return

Tervis will replace all products (except accessories) which Tervis confirms by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care, or abuse will not be replaced.

If my product is not covered under warranty:

recycle it for me    return it to me

After entering all of the information above, click the "printable form" button below. Send this printed form with your Tervis drinkware in a bubble wrap envelope (or in a box, if you're returning multiple items) addressed to:

Tervis Tumbler Company
Replacements Department
304 Triple Diamond Blvd
North Venice, FL 34275