Guarantee Replacement Form

1 personal information
Please allow 4-6 weeks for your drinkware to arrive. Your replacement will ship to the address you provide below.

This is a residential address    This is a business address

Please add me to the Tervis Email list for special offers & more!

  • Please check the bottom of your product for the Tervis logo
  • Accessories sent in will not be replaced or returned.
  • This is not an order form for new items.
  • We will always try to replace your drinkware with the same design and size. However, in some cases retired designs and sizes are no longer available and your drinkware will be replaced with a similar, in-stock design and size.
  • We can only replace a licensed design (e.g. NFL for NFL) with the exact same license/design. Please refer to for a full list of licensed designs.
  • We cannot replace glitter, stickers or decals with anything similar. Please choose any non-licensed design to replace these.
  • We cannot replace clear for color tumblers.
  • For international addresses, please contact customer care at 941-966-2114.

I have read and understand the Terms & Conditions of the Tervis Made for Life™ Guarantee

2 about your Tervis drinkware
where is this?

Enter the design name or detailed description below. Visit (opens in a new tab) to select a new design of the same size.
We can only replace a licensed design (e.g. NFL for NFL) with the exact same license/design.
Please refer to for a full list of licensed designs.

*note: We will replace with clear if we cannot remove design.

In the event your emblem is not on, please be advised there is a $5.00 handling fee for the reuse of your returned design.

In the event your design cannot be removed, we will replace your return with a clear tumbler free of any handling fee.

A customer care representative will contact you with payment options for handling fee(s) associated with this request.

3 print & return

Tervis will replace all products (except accessories) that we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear (e.g. fading, scratching), improper care or abuse will not be replaced. Accessories such as straws, handles and lids (except sippy & water bottle lids) are not guaranteed for life. These items will not be replaced or returned if sent in.

If my tumbler is not covered under the guarantee:

recycle it for me    return it to me

After entering all of the information above, click the "printable form" button below to submit your request. Pack your drinkware (tumbler, mug, water bottle) and guarantee replacement form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
Guarantee Department
304 Triple Diamond Blvd
North Venice, FL 34275

Please allow 24hrs to receive an email confirmation for your submission. In the event you cannot print the form, please print and include your email confirmation with your drinkware for processing.

Printable form

The "submit & print" button sends the form data to us and takes you to a printable version of it. Before clicking that button, please be sure that you've filled out all required fields in the form and checked the box to accept the terms and conditions of the Tervis Made for Life™ Guarantee.