Guarantee & Returns

For three generations, we’ve been making high-quality drinkware that lets people enjoy their favorite beverages where they want, doing the things they love. We’re proud to stand behind our products with an industry leading guarantee that has allowed us to become a trusted friend and partner to those seeking personal expression and unmatched performance.

Tervis will replace products from our classic double-walled plastic line of drinkware that we confirm to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced. The Tervis Lifetime Guarantee does not apply to accessories, non-tumbler limited edition products, or to the functionality of software-based products, such as the Tervis Augmented Reality mobile application.

Classic insulated tumblers that we deem to be defective in workmanship will be replaced on a ‘like for like’ basis only, meaning a sports team tumbler will be exchanged for a tumbler of the same size and design.

These products are covered as part of the Classic Insulated Lifetime Guarantee:

  • 16oz Tumbler
  • 24oz Tumbler
  • Water Bottle
  • Mug
  • 10oz Wavy Tumbler
  • My First Tervis™ Sippy Cup
  • Beer Mug
  • 12oz Tumbler
  • Wine Glass
  • Stemless Wine Glass
  • Goblet
  • 8oz Stout Tumbler
  • 16oz Tall Tumbler
  • Collectible
  • Ice Bucket

  • Seal Failure

    The inner wall detaches from outer wall or if there is moisture between the two walls.

  • Cracked

    Cracking around opening or on bottom of drinkware.

  • Decoration Failure

    Decoration has become detached.

  • Heat Distortion

    Drinkware walls are raised and distorted.

  • Sunscreen/Film/Fog/Staining

    Sunscreen, tea, citrus or other element has caused a discoloration or stain on the drinkware and can not be removed.

  • Wear and Tear

    Tumblers damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced.

  • Non-Tumbler Limited Edition Products

    e.g., Bowls

  • Outlet Tumblers

    All Outlet Tumblers are marked on the bottom in one of two ways:

    1. Lifetime Guarantee is etched off the bottom of tumbler.

    2. Mark is etched into the bottom of tumbler.

Tervis stainless steel products will only be replaced if Tervis confirms a lack of thermal performance up to Tervis standards. This guarantee shall apply for a period of five (5) years from the date of manufacture. Stainless items damaged due to improper care, abuse, and normal wear and tear such as chips, dents, fading or peeling, will not be replaced. This Limited Guarantee Policy shall not apply to stainless lids and accessories.

Stainless steel products that Tervis confirms a lack of thermal performance will be replaced with a tumbler of the same size and design.

These products are covered as part of the Stainless Steel Limited Guarantee:

  • 12oz Stainless Steel Tumbler
  • 17oz Stainless Steel Slim Bottle
  • 20oz Stainless Steel Tumbler
  • 30oz Stainless Steel Tumbler
  • 24oz Stainless Steel Water Bottle

Stainless steel tumblers are only eligible for replacement if we confirm a lack of thermal performance.

Tumblers damaged due to improper care, misuse, and normal wear and tear such as chips, dents, fading or peeling, will not be replaced.

Accessories are not guaranteed.

You may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 10 days to be processed. A refund will be credited to you 5-7 days after the return is processed.

Please note:
  • Non-defective returns must be returned in new and unused condition along with its original packing materials.
  • Personalized and customized items are non-refundable.
  • Shipping charges will not be refunded.
  • All products sold from The Outlet are final sale and cannot be returned.
  • If purchase was from a 3rd party Tervis retailer, please return your item(s) to retailer where purchased.
  • Items purchased from our Web site need to be returned to address below. Web purchases cannot be returned to our retail stores.
Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

We accept Tervis Guarantee returns at all of our official Tervis retail stores (limit 6 tumblers per household, per day). Use the store locator at the bottom of the page to find a Tervis Store near you. Please note third party retail partners are unable to accept Tervis Guarantee returns at this time. Please call customer service at (866) 886-2537 with any questions you may have.